Damage from PPF Install

YungMercureal

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So unfortunately in the process of paying good money to protect the paint it seems that my hood has been damaged.

Long story short, I bought the car on the 14th, took it home and garaged it for 2 days before taking it back to the dealership Monday evening. Installer picks it up Tuesday morning and brings it back Friday. I arrive at the dealership to find 2 lovely gashes in the trailing edge of the hood.

The GM of the dealer was kind enough to take pictures and get me in contact with the owner of the shop, despite there being nothing the dealer can do here. We had a short call with the owner who was out of town at a Corvette event, but said that this damage was noted on their delivery form. The owner is going to review camera footage from the shop and get back to me.

The main question I wanted to pose to the forum is: What would be the best way to repair this damage? The first 2 pictures 1 & 2 are of the larger gash which is slightly off to the right and the other one is of a smaller scratch that is directly in front of the driver's seat. Both are only visible from directly to the side of the trailing edge or from behind it, so you will mostly see it in the car. The right one is about the width of a quarter and looks to have gone all the way to the bare metal, whereas the other one may just be surface damage. Especially looking at the first gash, this has got to be below the PPF, as it is all the way to the metal from what I can tell.

If both were just surface damage, I'd probably just try and get it buffed out and maybe touched if needed, but since it's gone to bare metal, I'm not quite sure if a touch up would work. I'd almost rather try and get an entirely new hood from factory than having it repainted, but I have no experience with automotive paint. Any input and suggestions would be much appreciated.

At this time the main goal is to hear back from the owner with something conclusive that at least shows the shop caused the damage, as I don't have any pictures that show the that edge. However I find it hard to believe that this damage would have been from the factory, transport, or the dealer prep given the location. No one would have any reason to be anywhere near that edge except for PPF installation.

Pictures in spoiler.

Hood_Rear_1.jpg
Hood_Rear_2.jpg

Hood_Rear_Left.jpg
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ec15

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Looks like they opened the hood with the wipers arms up.
Have them compensate you for the damage but I think you should just touch it up.
Whether you repair it or change it, it still requires painting.
New parts do not come from painted.
 
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YungMercureal

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Thanks for the input, I'm thinking that they may have started the wipers while they were folded out and then they came down and scraped the hood, however I can't see any immediate damage to the wiper arm, so they either cleaned that off really well or they did something else. According to the manual, you're supposed to get the wipers to the upright position then turn the car off and then fold them out, so I bet they did that, but turned the power on to the car and then the wiper tried to return to it's resting state, scraping straight across the back edge of the hood.

I agree that touch up is probably the best option as the damage is in a location where it doesn't really need to be perfect. It's just infuriating to pay a couple grand to protect your car against paint damage and that's exactly what happens, plus it appears the employee(s) is trying to lie about it and cover it up by claiming the damage was there to begin with, on a brand new car...
 

whostorm05

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That sucks man! Noticed you are also in Indiana. Was this a shop around Indy?
 
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YungMercureal

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I was at Clear Bra Indy, and yeah that was me on 74.

Also an update on my own research. I believe what happened was that the hood was down, but the wiper blades were put to vertical so they could be folded out to apply the windshield coating but then somehow they turned the wiper on before folding the wipers in, which will cause the arm to hit the rear edge of the hood. I can see where the arm was scratched. The best part is that the owner's manual explicitly calls out to ensure the wipers are folded in before moving them back. So a word of advice to anyone else, make sure that your PPF installer is clearly familiar with how to operate the wipers or you might end up with the same fate.
 

whostorm05

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That was me in the white LE going the other way if you noticed me.

Man that sucks. I just wonder who actually did it, Clear Bra Indy or the dealership? Which dealership?
 
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YungMercureal

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I must have missed you, wasn't expecting to see another one on the road. I bought mine at Ed Martin, and I feel that they would not have sold me the car with that sort of damage. They seem to be very honest and to be honest, I don't see why anyone would be messing with the wipers anyways.

On top of that, the people at Ed Martin were saying that a lot of people were looking at the car before I came to pick it up, so I highly doubt that it would have gone unnoticed to anyone at the showroom. While obviously most people aren't drawn to the rear edge of the hood, the contrast makes it pretty noticeable, so I feel that someone would have said something and Ed Martin would work to correct it. It just sucks that none of the pictures I have are from that angle to really put the dagger in this.

As for myself I didn't use the wipers at all for the 2 days that I had the car between purchase and dropping off for ppf.

I find it extremely suspicious that no one bothered to take a picture of the damage, nor contact the dealer/myself before wrapping over the damage. During the call all the owner could tell me was that it was "noted during pre-delivery inspection" and that they "assumed the dealer knew the damage was there." I know that there can be paint imperfections from factory and even small chips from transport, but you aren't going to tell me that severe of damage was there before they started. It sounds like all they have is a sheet of paper where they mark damage, but you can easily spoof a printed document like that.

If I were running a PPF shop, I would take pictures of any paint damage I see and digitally timestamp everything, then contact the owner if they were not present to go over everything. I just don't see why you would not protect yourself against this sort of thing. It now looks very suspicious, but Ed Martin recommends Clear Bra Indy and the owner at least seems to be honest, so hopefully the truth comes out and I can get the paint corrected and the hood re-wrapped.
 

s219

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Can't believe they would wrap over that regardless. I would not deal with a new hood or repaint, it will mean the rest of the hood has non-factory paint which is undesirable, no matter how good a paint shop claims to be.

I wouldn't even bother with an airbrush repair, since those can be tough on an edge. I would carefully touch it up with factory touchup paint kit.

The problem is that the wrap will have to come off to do that, which makes a mountain out of a molehill. Hence my disbelief they would wrap it if they knew the damage was there, regardless of who caused it. Now it becomes a real project to fix.
 
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YungMercureal

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Well an update to the situation, the owner got back to me and said that the video footage did not show anything from their shop and confirmed that the wipers weren't even lifted until after the hood was wrapped. While it's probably better long term to wrap over the damage and then fix it later, I hope that I don't end up paying any extra cost here.

The shop owner has also reached out to the GM and the sales manager that sold me the car to inquire about the damage on my behalf. The owner said they would have touched it up themselves but did not have the matching color, so I at least appreciate them not putting on paint just for the sake of it. Hopefully either the dealer has some footage or they will offer to fix it. I also texted the sales manager myself and I really hope that the dealer is willing to make things right. While it's hard to believe the damage was missed, I myself apparently missed it among those who picked up the car with me.

In regards to the touch up, would it actually hold up? Especially with the right scratch where it appears to be through the primer to the bare metal, I'd think that would require some sanding, re-priming and then using the touch up paint.
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