Nocturnal LE
Well-Known Member
- First Name
- Daniel
- Joined
- Aug 9, 2019
- Threads
- 12
- Messages
- 316
- Reaction score
- 191
- Location
- Cleveland, OH
- Car(s)
- 2020 Supra LE
I drove to Brunswick dealership today to get the car fixed, and after 10-15 minutes of getting the car checked in, they told me that the Supra tech is sick and wont be in until next Monday. No problem, I understand. I went to the parts desk and paid for the parts so I had them in my possession. The parts guy then says, "oh ya that's right Zach is on vacation." Problem. So nobody called me to cancel the appointment (obviously), and then the service representative lied to me and said he was sick to hide the error. No manager came to speak to me. Not a great experience.
I'm at Bedford Toyota now, and they're going to look at it and give me their estimate, and said they could fix today or tomorrow. They said they have 2 techs that work on the supras. I'm going to clarify their training. So far a better experience, but I've just dealt with the one service representative. We'll see if they remember that I asked to see the car on the lift with the tech..
I'm at Bedford Toyota now, and they're going to look at it and give me their estimate, and said they could fix today or tomorrow. They said they have 2 techs that work on the supras. I'm going to clarify their training. So far a better experience, but I've just dealt with the one service representative. We'll see if they remember that I asked to see the car on the lift with the tech..
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