Call from Toyota HQ Regarding the GR Supra

Discussion in 'General Supra Topics' started by Supra Dupra, Nov 18, 2019.

?

Have you received a survey from Toyota HQ?

  1. No, I have not received a survey yet.

    36.8%
  2. Yes, I've received the survey but haven't responded to it yet.

    15.8%
  3. Yes, I've received the survey and have responded, but haven't heard anything from Toyota yet.

    36.8%
  4. Yes, I've received the survey, have responded, and have been contacted by Toyota.

    10.5%
  1. Supra Dupra

    Supra Dupra Well-Known Member

    Car(s):
    Supra MKV LE (Nocturnal Black)
    Joined:
    Jul 23, 2019
    Location:
    United States
    Posts:
    389
    Liked:
    492
    Garage Profiles:
    1
    I'm sure I'm not the first person to have received a survey from "Toyota HQ" (it was a toyotaquality.com email address), but I just wanted to see what others' experiences had been with this. I took the time a while back to thoughtfully go through and provide answers to the survey and give them my honest thoughts, both good and bad. There were many things (e.g., wind buffeting, squeaky brakes, grabby windshield wipers, lack of in-cabin storage space, etc.) that I wrote detailed "complaints" about and provided links to relevant threads on this forum to show that I'm not the only person experiencing these issues. I did not mentioned anything trolley in my survey about "improving" the transmission by making it a manual or moving away from BMW parts, but I did express my concern (and experience thus far) that Toyota service shops have no idea how to work on this car and parts take forever to get in.

    I wasn't expecting anything from it, but they just gave me a call today to thank me for my input and that said that they are grateful for the detailed information about what they can improve. I'm curious as to whether anyone else has had a similar interaction and, ultimately, whether our feedback does help improve future versions of the Supra - especially as a lot of these issues are pretty low-hanging fruit.
     
    KahnBB6, Jabba, Thorin122 and 3 others like this.
  2. XtremeMaC

    XtremeMaC Well-Known Member

    Car(s):
    2013 GT86, 2020 Supra
    Joined:
    Aug 8, 2018
    Location:
    SE Michigan, USA
    Posts:
    448
    Liked:
    446
    Occupation:
    Mechanical Engineer
    I did receive it as well and like you, tried to provide as much detail as I could. Not sure if they gave me a call. Lately, if my phone Caller ID doesn't provide any names, I don't answer and if they don't leave a VM, I ignore them..

    Who did they say they are? I mean is it some poor fella just cold calling people or did it sound like someone who actually cares and in position to do something about it? doubtful, but you never know :)
     
  3. ToyoBMW

    ToyoBMW Well-Known Member

    First Name:
    Jonathan
    Car(s):
    2020 Supra LE, 2019 Rav4 Hybrid, 2010 Prius, 2002 Miata, 1997 Camaro Z28
    Joined:
    Nov 7, 2019
    Location:
    SoCal
    Posts:
    93
    Liked:
    55
    I received the survey and filled out the info too. I didn't comment too much because I've only driven the car 500 miles. My 2 major complaints was the wind noise with the windows down and the awful sounding $500 upgraded stereo. Other than that, I'm still pretty impressed with the car
     

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