Customer Mode?!? Dealership Joyride?!? Dealer BS?

Discussion in 'General Supra Topics' started by NotSoJDM, Jul 15, 2019.

  1. NotSoJDM

    NotSoJDM Active Member

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    My dealer just texted me informing me of a required 45 minute dealer drive of the car to engage customer Mode?!? I’ve bought a lot of new cars and have never heard of this one.

    Anyone else getting this kind of story? Sounds to me like they want to take it for a joyride.

    27602BAB-0FB7-44D8-9681-F5D52DAA30CD.jpeg
     
  2. Denton

    Denton Well-Known Member

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    That sounds like one smart tech ;)
     
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  3. tonyng92

    tonyng92 Well-Known Member

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  4. OP
    OP
    NotSoJDM

    NotSoJDM Active Member

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    Awesome, I feel a lot better seeing that lol.

    I actually talked to another source about ‘customer mode’, and it turns out he’s not totally wrong.

    Apparently the cars are shipping in a “transportation mode” that will limit speeds to 12mph. So the dealers PPI process includes an ECU unlock and a drive above 12mph to get the car out of transportation mode.

    It’s the 45min part that is the stretch ;)
     
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  5. Manny

    Manny Well-Known Member

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    Someone in the dealership wants to drive it this weekend.
     
  6. jtsang25

    jtsang25 Well-Known Member

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    tell them you'll do the 45 mins your self lol
     
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  7. XtremeMaC

    XtremeMaC Well-Known Member

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    I'll have to ask about that. My arrival date keeps getting pushed back! Now it's 24th thru 29th! Wtf Toyota?
     
  8. OP
    OP
    NotSoJDM

    NotSoJDM Active Member

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    No =[ I already took off the 22nd. I hope it stays true to the original release date.
     
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  9. Manny

    Manny Well-Known Member

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    What state are you picking up yours?
     
  10. XtremeMaC

    XtremeMaC Well-Known Member

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    Michigan. Apparently it's on a train somewhere in Ohio..if I heard it correctly..So at least it's on the move. Previously it was just sitting in the docks.
     
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  11. Memphis

    Memphis Well-Known Member

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    I drove a new Ford Rapor last week and it was still in Transport Mode. It said low power the entire time on the test drive. It deffinitely did not feel right.
     
  12. Manny

    Manny Well-Known Member

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    Mine is not that far from you. I already made all preparations for the 22 :confused1:
     
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  13. Jeff Lange

    Jeff Lange Well-Known Member

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    Generally speaking, as part of a PDI the dealer will drive the car for around 10 mi (16 km), which typically takes around 20-30 minutes. I would be upset if the car wasn't properly PDI'd, but that said, with a car like this it's always nice to not have the tech beat the piss out of your car before you get it.

    As far as transport mode, this is what the bulletin from Toyota USA says:

    I'm not seeing anything about a driving time requirement in those instructions.

    Jeff
     
  14. jtsang25

    jtsang25 Well-Known Member

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    Like I mentioned earlier tell them you'll drive it lol. Then snap a picture of the odometer after so they cant joy ride it after.
     
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  15. CarGuy11

    CarGuy11 Active Member

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    Anyone know what the break in period is? Or if there is a service needed after the break in?
     

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