Nocturnal Black Paint Issue

Discussion in 'Issues, Warranty, Recalls, TSB' started by Dooo, Nov 4, 2019.

  1. Dooo

    Dooo Well-Known Member

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    Hello fellow Supra Members.

    I have a Nocturnal Black Supra where I noticed a paint defect. I had a painter take a look at the issue, and they told me that it looks like there wasn’t enough base coat put down. This is on the door garnish piece on both sides. I will attach a picture.

    I took it to the dealership and they had to get a Toyota rep to come out to take a look at it. Weeks later, they concluded that it’s normal and that no warranty work will be done at this time.

    I noticed it when I dropped off the car to get it detailed. They brought out the light to assess the paint. If the owners with the Nocturnal Black paint could take a look at their door garnish pieces would be much appreciated. I find it hard to believe that this issue is considered NORMAL...

    FBAD6726-6175-4138-9D89-6E55A2CF9233.jpeg
     
  2. SUPRATOY

    SUPRATOY Well-Known Member

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    That is not normal!
     
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  3. XtremeMaC

    XtremeMaC Well-Known Member

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    Car Wash??
    Putting it here, just so that people can have more info on the subject..
    This was back in end of August....2 months passed by. dunno
     
  4. TWiTCHY

    TWiTCHY Member

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    Fellow Nocturnal Black owner here. I am seeing the same faded look on those panels when I shine an LED flashlight at it. Never noticed it under any other lighting.
     
  5. OP
    OP
    Dooo

    Dooo Well-Known Member

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    Well I think I posted this on the right thread of issues and warranty. It took Toyota this long to get back to me. I did a warranty claim saying that this is not normal. And they concluded that this is normal.

    I have not gotten my car detailed since i got the car because I didn’t want them saying the detail caused it. Their explanation was that this is a unique paint with metallics. There’s nothing unique about this paint. This is just a generic BMW’s sapphire black...

    I guess I am stuck w it now since Toyota won’t do anything about it
     
  6. XtremeMaC

    XtremeMaC Well-Known Member

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    Did you reach out to Toyota, not just the dealer? Take few more pictures and email Toyota support. Call customer center etc.
     
  7. Zupraman

    Zupraman Well-Known Member

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    This doesnt look normal, but i'll go ahead and try to shine an L.E.D. light onto it... I also have nocturnal black... but my car just went into the dealer today for unrelated service.
     
  8. OP
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    Dooo

    Dooo Well-Known Member

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    Did you have the chance to look at it?
     
  9. Paolo

    Paolo Active Member

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    Weeks later, they conclude it to be normal.

    Holy molly...
    :eek:
     
  10. JasonO

    JasonO Well-Known Member

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    I would escalate it. If that fails, start a social media campaign shaming the dealer / Toyota on Facebook and Twitter. It may not work, but at this point if they told you to deal with it, then I would let the world know that you are dealing with it. Make your problem become theirs.
     
  11. JasonO

    JasonO Well-Known Member

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    On a side note, anyone find this paint color chips easy? My front bumper is terrible with only 1500 miles on it.
     
  12. Zupraman

    Zupraman Well-Known Member

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    thanks for reminding me. I’m snapping some pictures for you now
     
  13. Zupraman

    Zupraman Well-Known Member

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    The LED light has a bluish hue, so it does manipulate the color a bit

    image.jpg

    image.jpg

    image.jpg

    image.jpg
     
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  14. Zupraman

    Zupraman Well-Known Member

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    Yeah... this doesn’t look “normal” at all. I’d call corporate
     
  15. OP
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    Dooo

    Dooo Well-Known Member

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    Finally got around doing a single step polish in the car months after. Since Toyota said my paint defect is “Normal”

    Now it sticks out like a sore thumb. This is definitely not normal at all

    upload_2019-12-9_22-56-29.jpeg
    upload_2019-12-9_22-56-56.jpeg
    upload_2019-12-9_22-57-22.jpeg
     
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