toyota supra connect

Hi I got the car last month and I have been trying to connect it to app ( in iphone) from last month and it keep showing error " we couldn't locate your vehicle... contact customer service..." i am wondering if it's common or do base model dont have it or what should I do to fix this Any input...

Long time in the making, teased since a few months and finally released yesterday: The new Toyota Supra Connect app for Android is here. Toyota Supra Connect – Apps bei Google Play (haven't tested the link, might load the German Play Store, just search for "Toyota Supra Connect" or apps...