DrRay81
Well-Known Member
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Just wanted to post up about my experience with @StudioRSR . Long story short I ordered a cage from them Sept 1, 2020. 4-6 week lead time and I still don't have it. I even called Art of Attack who sells the studiorsr cages and they also stated they've been having lengthy waits and having trouble getting in touch with them. They recommended to just keep calling until i got a hold of them. I've read the other thread citing their yelp reviews and am really hoping for the best here. But so far i've been disappointed with the lack of communication and expectations that were set by them that they couldn't meet. And those long reviews that were "fictitiously exaggerated" might hold some truth. I can assure you that my experience is fact based. I tried to leave out how i feel about the situation as much as I can.
I ordered a cage from them sept 1. Was told a 4-6 week lead time. John Sun whom I placed the order with said heâd reach out and update me early October. Never heard anything. Dillon Smith sends me an email Sept 22 asking if I want to ceramic coat my cage for an extra $145 and in the same email says production is on schedule 4-6 weeks. Sent an email on Sept 24 and John responded with âproduction is on track.â Reached out via email to John on oct 12 as itâs been 6 weeks from the order date and got no response. Then again via phone and email on oct 14 and left a message got no call back but Dillon responds by email and says âyour cage will be done in the next week or twoâ. Contacted them via instagram and email on oct 21 And dillon responds via Instagram âtalked to John and your cage will ship within 2 weeksâ. 2 weeks pass and I send John another email and he says âyour cage will be done with fabrication end of next week then off to powdercoat the week after.â Still no actual shipping date. I paid for a product that I was told would have a 4-6 week lead time which now best case will be 11+ weeks. They never reached out to let me know things would be delayed instead I have to reach out only to be told âa week or twoâ on three separate occasions adding up to an additional 6 weeks and counting. Honestly I think the cage looks great and hopefully the wait time is worth the quality and fitment I will demand for this lengthy wait but come on guys a little communication would go a long way in keeping me quiet and not getting frustrated. Just say from the get go itâs 4-6 months and you wonât have customers like me being upset. Underpromise. Over deliver. Iâm hoping you guys find a way to make this right. Iâll update my review once I have the cage in hand and see how the install goes
* 11/3/20 John emails me nov 3 and says âI can keep you updated, early next week, with the progress of the cage.â. Well itâs now Thursday and have not received any update. In a subsequent email John also says â I expect your cage to ship, at the latest, Nov 16th. You should expect to receive it on the week of Thanksgiving.â Letâs see if they can meet another deadline they've set for themselves.
*11/16/20 reached out to John and Dillon since I didnât see any tracking info. Cage was supposed to ship 11/16 but it didnât. Now they said it will ship 11/17. Letâs see if they can keep the latest self imposed deadline after every single date thus far hasnât been met. Also what strikes me as odd is that on Sept 22 Dillon emailed me saying the cage was on schedule and in the same emails says â Ceramic coating for the cage is usually $200, but since you have been waiting for the cage we can offer it at $145.â. I decline. And then yesterday during our conversation through Instagram messenger says âWe also do ceramic coating on the cages now for an additional $400 if you were interested. I can do it for $250 since youâve been waiting for a while brotha. It really helps the paint pop and helps mitigate slight scratching and dings. We use Xpel fusion plusâ. So you say itâs normally 200 and offer it for 145 in September. And now itâs double that and are offering it to me for more than it was 2 months ago at $250? The inconsistency just makes me question ethical business practices and canât help but get the feeling of the bait and switch. What gives guys?
*11/17/20 still no reply from John. I reached out to him again today regarding the pricing difference of the ceramic coating from sept to nov. also reached out yesterday 11/16 for tracking info. Havenât received a reply to either email. Dillon however sent me an email today saying the cage would be shipping today but no tracking info. I just sent a reply to Dillon asking for tracking so I can confirm shipment. But until i see tracking and that it has indeed been picked up by the carrier Iâm not holding my breath
this is me overanalyzing things but i'm curious as to why John has an @studiorsr.com email and dillon's email is @gmail. just struck me as odd as dillon i assume takes care of the social media but was also the one asking if i wanted the $145 oh wait $250 ceramic coat?
I ordered a cage from them sept 1. Was told a 4-6 week lead time. John Sun whom I placed the order with said heâd reach out and update me early October. Never heard anything. Dillon Smith sends me an email Sept 22 asking if I want to ceramic coat my cage for an extra $145 and in the same email says production is on schedule 4-6 weeks. Sent an email on Sept 24 and John responded with âproduction is on track.â Reached out via email to John on oct 12 as itâs been 6 weeks from the order date and got no response. Then again via phone and email on oct 14 and left a message got no call back but Dillon responds by email and says âyour cage will be done in the next week or twoâ. Contacted them via instagram and email on oct 21 And dillon responds via Instagram âtalked to John and your cage will ship within 2 weeksâ. 2 weeks pass and I send John another email and he says âyour cage will be done with fabrication end of next week then off to powdercoat the week after.â Still no actual shipping date. I paid for a product that I was told would have a 4-6 week lead time which now best case will be 11+ weeks. They never reached out to let me know things would be delayed instead I have to reach out only to be told âa week or twoâ on three separate occasions adding up to an additional 6 weeks and counting. Honestly I think the cage looks great and hopefully the wait time is worth the quality and fitment I will demand for this lengthy wait but come on guys a little communication would go a long way in keeping me quiet and not getting frustrated. Just say from the get go itâs 4-6 months and you wonât have customers like me being upset. Underpromise. Over deliver. Iâm hoping you guys find a way to make this right. Iâll update my review once I have the cage in hand and see how the install goes
* 11/3/20 John emails me nov 3 and says âI can keep you updated, early next week, with the progress of the cage.â. Well itâs now Thursday and have not received any update. In a subsequent email John also says â I expect your cage to ship, at the latest, Nov 16th. You should expect to receive it on the week of Thanksgiving.â Letâs see if they can meet another deadline they've set for themselves.
*11/16/20 reached out to John and Dillon since I didnât see any tracking info. Cage was supposed to ship 11/16 but it didnât. Now they said it will ship 11/17. Letâs see if they can keep the latest self imposed deadline after every single date thus far hasnât been met. Also what strikes me as odd is that on Sept 22 Dillon emailed me saying the cage was on schedule and in the same emails says â Ceramic coating for the cage is usually $200, but since you have been waiting for the cage we can offer it at $145.â. I decline. And then yesterday during our conversation through Instagram messenger says âWe also do ceramic coating on the cages now for an additional $400 if you were interested. I can do it for $250 since youâve been waiting for a while brotha. It really helps the paint pop and helps mitigate slight scratching and dings. We use Xpel fusion plusâ. So you say itâs normally 200 and offer it for 145 in September. And now itâs double that and are offering it to me for more than it was 2 months ago at $250? The inconsistency just makes me question ethical business practices and canât help but get the feeling of the bait and switch. What gives guys?
*11/17/20 still no reply from John. I reached out to him again today regarding the pricing difference of the ceramic coating from sept to nov. also reached out yesterday 11/16 for tracking info. Havenât received a reply to either email. Dillon however sent me an email today saying the cage would be shipping today but no tracking info. I just sent a reply to Dillon asking for tracking so I can confirm shipment. But until i see tracking and that it has indeed been picked up by the carrier Iâm not holding my breath
this is me overanalyzing things but i'm curious as to why John has an @studiorsr.com email and dillon's email is @gmail. just struck me as odd as dillon i assume takes care of the social media but was also the one asking if i wanted the $145 oh wait $250 ceramic coat?
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