I'm sure you meant Head and not Block. Pics are of the head. And something was bouncing around in that cylinder. Did they snap a plug off in there and send it?
I'm in Grand Prairie, also have a 2020. Always looking for a reason to cruise. If they live in DFW and 30min is too far, they're in the wrong metroplex.
Solid advice in this thread. Don't make the mistake of stepping backwards to MHD. I'm on MHD now and pissed they're slow as fuck with updates that I'm switching to ecutek when funds permit and not looking back.