This is off-topic, but what do you guys think of people in the US commonly running catless downpipes with a wide open exhaust? Dumb? Smelly? Are we lucky? Curious in the perspective. Have you ever heard a catless/loud exhaust Soup in person?
Sounds like a skill issue to me, full refund and go somewhere else. Also report them to your insurance co. as incompetent if you went through ins. for the work.
I think it looks great...have you seen the work to swap the trunk? its no joke with the glass swap...I would do a ducktail or leave it as-is. Maybe someone could mold something in? Then you might be driving a GR Bondo supra. Cost no issue? Go for it, I love how it looks