same issue here no return phone calls or answers to my emails either!
I ordered an item over the labor day weekend, item shows as "awaiting shipment" but no further updates.
I have done that and still waiting for a call back..that was 2 days ago and they haven't responded to my emails either to give me an update on when my items will be available\shipped.
Can't really say I had the same "great" experience with them. NO return emails and NO return phone calls (goes to a voicemail system to call you back) to check on an order I placed 2 weeks ago that still has NOT shipped.