OP
OP
Jmanlevan
Well-Known Member
- First Name
- Jordan
- Joined
- Mar 20, 2023
- Threads
- 38
- Messages
- 812
- Reaction score
- 933
- Location
- Denver, CO
- Car(s)
- '23 Supra 3.0 MT, '00 4Runner SR5
- Thread starter
- #16
Well, I have a replacement driver's side mat on the way. We'll see if this one holds up better.
Not super impressed with the customer service though. Misunderstandings, excuses and lame explanations.
I had requested a replacement mat without the rubber pad since this is a point of frustration with these mats. They told me that they could not provide a mat without this rubber pad, which I think is b.s. considering it is (barely) glued on anyways. Just send me a mat without the glued on rubber pad. According to them, these are manufactured outside of their facility and when they get them, they already have the rubber pads on them. Which I'm sure is the case. But how hard is it to tell the manufacturing facility, hey, set aside this particular mat before installing the rubber pad for this order and do not even bother installing the rubber pad and ship it to the customer as is.
Then I made the suggestion that their design team should consider re-evaluating/redesigning the rubber pad for the particular MT Supra mats so that there isn't so much friction under the heal when engaging and disengaging the clutch. Or to use stronger glue in combination with stitching the rubber pad down like @XtremeMaC suggested. They proceeded to tell me that due to the pedals rubbing on the mat (that isn't the problem I explained to them) there is nothing they can do because of the thickness of the mats. When I corrected them and said (for the second time) that it is not the pedal rubbing against the mat, that it is the action of a persons heel sliding forward and back against the rubber pad during clutch engagement/disengagement, they proceeded to tell me that the rubber pad is there to prevent wear and tear of the mat itself. Which would actually make sense if it did just that...prevent wear and tear. But that becomes null and void when the thing thats there to prevent wear and tear is the item that gets worn out and tore up very quickly and ends up destroying the mat anyway (one month/500 miles).
Hopeful that my first one was just a dud with a poor glue job, but I've gotta say, my confidence in this next one is pretty low. I feel like the same thing is going to happen, and probably fairly quickly. Fingers crossed though.
Happy for the AT owners (particularly, but also MT owners) who have TuxMat's that haven't had any issues. Over time, Interested to see if any other MT owners experience the same thing as me.
Anyways, Happy Friday everyone, enjoy your weekends!
Not super impressed with the customer service though. Misunderstandings, excuses and lame explanations.
I had requested a replacement mat without the rubber pad since this is a point of frustration with these mats. They told me that they could not provide a mat without this rubber pad, which I think is b.s. considering it is (barely) glued on anyways. Just send me a mat without the glued on rubber pad. According to them, these are manufactured outside of their facility and when they get them, they already have the rubber pads on them. Which I'm sure is the case. But how hard is it to tell the manufacturing facility, hey, set aside this particular mat before installing the rubber pad for this order and do not even bother installing the rubber pad and ship it to the customer as is.
Then I made the suggestion that their design team should consider re-evaluating/redesigning the rubber pad for the particular MT Supra mats so that there isn't so much friction under the heal when engaging and disengaging the clutch. Or to use stronger glue in combination with stitching the rubber pad down like @XtremeMaC suggested. They proceeded to tell me that due to the pedals rubbing on the mat (that isn't the problem I explained to them) there is nothing they can do because of the thickness of the mats. When I corrected them and said (for the second time) that it is not the pedal rubbing against the mat, that it is the action of a persons heel sliding forward and back against the rubber pad during clutch engagement/disengagement, they proceeded to tell me that the rubber pad is there to prevent wear and tear of the mat itself. Which would actually make sense if it did just that...prevent wear and tear. But that becomes null and void when the thing thats there to prevent wear and tear is the item that gets worn out and tore up very quickly and ends up destroying the mat anyway (one month/500 miles).
Hopeful that my first one was just a dud with a poor glue job, but I've gotta say, my confidence in this next one is pretty low. I feel like the same thing is going to happen, and probably fairly quickly. Fingers crossed though.
Happy for the AT owners (particularly, but also MT owners) who have TuxMat's that haven't had any issues. Over time, Interested to see if any other MT owners experience the same thing as me.
Anyways, Happy Friday everyone, enjoy your weekends!
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