Clutch slipping after 2 months of ownership

[Pyrthra]

Trust me I have babied this thing and I agree with you. I am thinking about lawyering up because the more I look into this the more it looks like they are trying to screw me over

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[RenRed2]

Trust me I have babied this thing and I agree with you. I am thinking about lawyering up because the more I look into this the more it looks like they are trying to screw me over

They need, the dealer and Toyota to open up the clutch and assess why its failed. Thats called an objective investigation using common sense and analysis to define the fault, then determine if there is liability on behalf of the maker, Toyota , who should employ your dealer to provide the remedy, replacing / repairing the clutch. If they have not looked at the clutch how can they deny your claim. Is the clutch not a warranty item up to 12000 miles in the USA market?

 

[SuupYota]

They need, the dealer and Toyota to open up the clutch and assess why its failed. Thats called an objective investigation using common sense and analysis to define the fault, then determine if their is liability on behalf of the maker, Toyota , who should employ your dealer to provide the remedy, replacing / repairing the clutch. If they have not looked at the clutch how can they deny your claim. Is the clutch not a warranty item up to 12000 miles in the USA market?

I agree with you. And no, there is no warranty on "wear and tear" items and "consumables." This is where the issue and grey zone occurs in an instance like this. It's clearly a manufacturer issue, BUT since it technically a wear and tear item, they will heavily lean on that. It would appear to be a defect however, at 20 yrs experience, I doubt the OP fried it himself. It's a lame situation indeed, that takes someone from Toyota to have common sense and at least look into it, other than just saying no because the warranty says so. This seems like an obvious exception to the rule.

 

[stratosphere]

There are a number of clutches that have failed prematurely. I've heard of a few of them being warrantied after the dealership disassembled everything and inspected it, but it was a fight to get them to do it. I remember reading about a lot of pilot bearing failures. I've had some issues with my clutch that started around 650 miles, but I don't think I'm going to attempt to warranty it through Toyota because I suspect that even if they do replace it, it will just fail again, and the cycle will continue to repeat. It's not worth the time and energy to me, as I really don't think Toyota is really doing much to support these cars in comparison to the previous generations. So, I'm just watching aftermarket options for when it is a high enough priority.

 

[RenRed2]

No where in this document for the 2023 Supra is the clutch noted or defined as wear and tear. This is the warranty and maintenance schedule. It states what is covered by system with special warranty for tires and California plus emissions.

You need to insist on an engineering investigation as it is utter common sense that the clutch life you have experienced is not typical or even average. They need to offer proof you abused the system not that they simply dont want to investigate. Do not back down. Write a letter to Toyota regional/national (both), provide examples from this or other forums of owners gaining coverage or 'good will' coverage.

 

[S2k]

I can’t believe Toyota would even try and claim wear and tear on a part that is $3k to replace. $3k every 500 miles seems a perfectly reasonable running cost!

I would be so paranoid (once you do finally get them to do an engineering report) that they would switch out some old clutch etc., I would have an independent mechanic stand there watching/videoing them after there treatment of you! Bloody tossers!

 

[sup.dc2]

This was always a tricky subject as a dealer employee. Who really knows what happens when the vehicle leaves the lot. Does the vehicle undergo average use or is it being driven like a rental. My advise to you is plead your case with Toyota customer assistance center. note the number of us on here who don't have issues, like myself who've seen multiple track days with the car already. After all, the dealer will need to prove WHY the clutch failed in the first place. who's to say your slave cylinder didn't go bad causing insufficient release pressure when the pedal is pressed. or a leaking rear main seal that leaked oil onto your flywheel.

No where in this document for the 2023 Supra is the clutch noted or defined as wear and tear.

Page 15; Maintenance Expense
-Clutch Lining

 

[SuupYota]

Clutches are always a wear and tear component. Never has a clutch been considered a replaceable component by warranty. Same as tires. Like I said, it sucks. But this is why it's a hard area to get around. Defects are obviously a different story. Thing is getting Toyota to look at it and declare its not under the usual wear and tear clause.

 

[DrSupra]

I would raise utter hell if this happened to me. I'm at 7700 miles on my clutch now with zero issue and I got my car with a mysterious 50 miles on it after it came off the delivery truck (my suspicion is that someone in service joy rode it or they let people test drive it). Even with what I have to assume was 50 miles of beating on a car I told them to not take the plastics off of or wash or touch more than needed, it's been rock solid.

I'm probably preaching to the choir, but there's nothing normal about a clutch failing after that many miles. I can't even fathom what type of abuse one would need to subject a clutch to for it to fail that quickly. That all screams of manufacturer defect to me and for them to claim it's your fault is downright wrong without some sort of objective analysis of what happened.

 

[jchadwell]

Clutches are always a wear and tear component. Never has a clutch been considered a replaceable component by warranty. Same as tires. Like I said, it sucks. But this is why it's a hard area to get around. Defects are obviously a different story. Thing is getting Toyota to look at it and declare its not under the usual wear and tear clause.

Are you serious? Something is obviously defective for it to fail in 500 miles. Period. Full stop. I doubt you could ruin a clutch that quick even if you tried.

 

[SuupYota]

Are you serious? Something is obviously defective for it to fail in 500 miles. Period. Full stop. I doubt you could ruin a clutch that quick even if you tried.

Are you serious? Can you not fuckin read? I said its obviously a defect, but the reason Toyota isn't wanting to cover it is because it's a clutch and considered a wear and tear item. For the 3rd time, it's up to getting someone to look beyond that, and look into it. Period. I'm not arguing it's not a fuckin defect. I'm saying it's not considered a warranty item.

 

[XtremeMaC]

What exactly did the dealer say about the condition of the clutch?
I mean a burnt clutch has that distinctive smell. did you ever smell so?
grinding? springs? I dunno, what is it?

True story: I had taken my MT FRS to dealer for service, mf'ers didn't have a guy who can drive MT.
I had walked away after dropping it off jumping into wife's car only to hear horrible f'ing noises and burnt clutch smell as I walked back. Needless to say I yelled and yelled and never went there again. Yet, even after so (which really just puts a tiny bit of wear) and countless autoX, track, many shenanigans, etc. never had I ever needed to replace the clutch with none of my MT cars over the past ~20 years..
Yet, none of my prior cars were BMW's.. well, all JDM...
Doubt that any modern MT BMW would experience something as basic as a clutch, but nonetheless check BMW forums? or just escalate through all channels as it is def not normal.

 

[jchadwell]

Are you serious? Can you not fuckin read? I said its obviously a defect, but the reason Toyota isn't wanting to cover it is because it's a clutch and considered a wear and tear item. For the 3rd time, it's up to getting someone to look beyond that, and look into it. Period. I'm not arguing it's not a fuckin defect. I'm saying it's not considered a warranty item.

My point is this is so obviously a factory defect situation that I don’t understand why people keep talking about it being a wear item and “never has a clutch been considered a replaceable component by warranty”. That’s all. You then talk about it being such a hard thing to get around and that it sucks. We’re talking 500 miles here. I’m just in disbelief that anyone would even think the OP would need to fight about getting his defective clutch warranted. That’s it. Sorry if I offended you and yes, I can read.

 

[SuupYota]

I’m just in disbelief that anyone would even think the OP would need to fight about getting his defective clutch warranted.

Well, you shouldn't be in disbelief, since it IS a wear and tear part. He hasn't gotten Toyota to address the problem right? I don't think he should fight about it either. Just saying that it's a wear and tear item, as OP said himself. That's why Toyota doesn't want to do anything. Just facts. Is it right? No. Is it deemed wear and tear? Yes. I dont think OP posted here to gain sympathizers. We can all agree it isn't right, and most likely a defect and/or a quality control issue.

Unfortunately, for Toyota or ANY manufacturer vehicle warranty, clutches will always be a wear and tear part. I'm overjoyed you can read, you just can't comprehend it seems.

 

[RenRed2]

This was always a tricky subject as a dealer employee. Who really knows what happens when the vehicle leaves the lot. Does the vehicle undergo average use or is it being driven like a rental. My advise to you is plead your case with Toyota customer assistance center. note the number of us on here who don't have issues, like myself who've seen multiple track days with the car already. After all, the dealer will need to prove WHY the clutch failed in the first place. who's to say your slave cylinder didn't go bad causing insufficient release pressure when the pedal is pressed. or a leaking rear main seal that leaked oil onto your flywheel.




Page 15; Maintenance Expense
-Clutch Lining

When worn. Not when dead at absurd low mileage. Sorry but until that is opened up and examined the OP should pursue this with Toyota. There are limits to wear and tear in a reasonable man/person sense. He has a legitimate case to pursue and the dealer should help him to at least examine if the part/plate/lining was defective. Parts are defective from day 1 every maker has that issue.

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