Custom Tune (tuners) turn around time

[Nugs]

Due to my past experience with remote tuning I have low expectations.
Those expectations are being met currently.
This is the timeline of my current custom tune process.

2nd June – Order placed.

10th June – Base map received.

28th June- First logs sent. (Big delay on my end due to constant rain and personal issues)

11th July – Sent follow up email.

19th July – Sent another follow up email, received a response saying he would get to it.

24th July – Sent another follow up email. Received a response that something weird happened with the flash and the logs weren’t from his map.

25th July – reflashed and sent new logs.

28th July – sent a follow up email.

29th July – received first revision.

31st July – sent new logs. (had to wait for it to stop raining)

10th August – still waiting for second revision.

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[shownfu]

Turn around time is unpredictable. Lots of variables such as how many customers they may have at any given time, large events going on, personal circumstances, etc... Could be 1 week or 2 months+

I've experience with two of the big name tuners and both have been responsive. It's overall a slow process in general. It takes time to get dialed in, but the car is always driveable.

 

[SBMdragoncop]

+1 Tuned by Payn
Jeff is pretty good with his revisions and of the big 3 I have had by far the best with communication!

 

[Jesse DaBears]

I use Jeff never have an issue getting a response.

 

[zrk]

I use Jeff never have an issue getting a response.

You're old guard though.

 

[underdonk]

I just got done getting a custom tune from Botti. Sent my first email with my mods list on July 2 and finished tuning with him the other day.

Any delay was entirely on me, as I have a pretty busy work schedule. After I finally managed to send him the logs he requested I would receive either a revision or further instructions within a day or so.

I’ve got absolutely zero negative things to say about the final tune I received or the process.

Thanks for this. I've heard similar things about Botti on here and elsewhere. Likely who I'm going with once the market shakes out re: tuning availability and cost for the process.

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