Dealer has my car for 2 weeks now for rear cam recall

[mangcool]

Hey all! Apologies if this is the wrong section to post this but I wanted to see if anyone has ran into this issue as well...

Right after purchasing my 2020 Supra LE, I was told that I had to take it in for a couple of recalls - headlamp and the rear cam brightness settings. I was told by my dealer's service that the headlamp was an easy fix but they're running into an issue with applying the firmware update for the rear cam. I was told that the car "isn't taking" the file given to them by Toyota, the car is essentially declining the firmware. Has anyone ran into this same issue? It's been two weeks and I was told by my dealer that it is out of their hands and they are waiting on Toyota Motors for next steps. Until then, my car is not safe to drive because the safety features are also disabled from the previous attempt to update the firmware. Any thoughts? Your feedbacks would be appreciated - thanks!

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[Pat]

Not much to do in this instance, I would look into a lemon law attorney for advice.

Hopefully they have given you a loaner car?

 

[BOOSTkdv]

Hey all! Apologies if this is the wrong section to post this but I wanted to see if anyone has ran into this issue as well...

Right after purchasing my 2020 Supra LE, I was told that I had to take it in for a couple of recalls - headlamp and the rear cam brightness settings. I was told by my dealer's service that the headlamp was an easy fix but they're running into an issue with applying the firmware update for the rear cam. I was told that the car "isn't taking" the file given to them by Toyota, the car is essentially declining the firmware. Has anyone ran into this same issue? It's been two weeks and I was told by my dealer that it is out of their hands and they are waiting on Toyota Motors for next steps. Until then, my car is not safe to drive because the safety features are also disabled from the previous attempt to update the firmware. Any thoughts? Your feedbacks would be appreciated - thanks!

wow, that’s crazy that the dealer has had the car for that long. I actually work for a dealer myself and I’m our GR Supra Technical Specialist. I’ve done this recall about a half dozen times and never ran into an issue. I wonder if they have the right software installed on their ISTA Techstream? The recall usually takes about 1-2 hours to complete as it’s a pretty simple software update. But, if they are in contact with Toyota Motor Corp then they must’ve ran into a pretty rare issue. Let me know if I can help!

 

[Callme10K]

Did you a fault code 800ABF or something like that?

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