WisSupra1
Active Member
- Thread starter
- #1
Paid Marin for a full Ecutek unlock, license and custom flex tune in late March. Heard nothing for a month except one 'he's really busy right now' message. Started a chargeback with ccard company. In a couple of days I got another message from Marin and Kat pleading with me to cancel the chargeback and he will immediately refund and give me a free tune as he was sorry he didn't get to it. He gave me a story about a criminal incident where he and Kat were victims. So I canceled the chargeback (verified back on my card) and notified him. No refund since then (3 weeks ago) again in spite of several emails and messages. I'm calling the credit card company again today. That's the bad part.
The good part is that I called Marshal at Visconti the day I started the chargeback and paid for a Visconti tune about 5pm. At 11pm, John called me, immediately refunded me some of what I had paid Marshall (I didn't need an unlock and already had an Ecutek license in the ECU) and sent me a phone flash tune which I immediately installed. This was midnight John's time. And the E50 Flex Stage 2 91 custom tune is AMAZING. The moral IMO, go with the guys who consistently deliver. They might be a little more $$ but they deserve it.
From Marin:
If you can cancel the charge back we will gladly refund the order. I have been dealing with an emergency for over a month and it is finally coming to an end. A charge back however puts my account under review and freezes my account and charges me extra fee's. We typically do a refund minus the credit card fee of 3%. And im more than happy to refund it as I was not available due to a horrible emergency ive been dealing with.
The good part is that I called Marshal at Visconti the day I started the chargeback and paid for a Visconti tune about 5pm. At 11pm, John called me, immediately refunded me some of what I had paid Marshall (I didn't need an unlock and already had an Ecutek license in the ECU) and sent me a phone flash tune which I immediately installed. This was midnight John's time. And the E50 Flex Stage 2 91 custom tune is AMAZING. The moral IMO, go with the guys who consistently deliver. They might be a little more $$ but they deserve it.
From Marin:
If you can cancel the charge back we will gladly refund the order. I have been dealing with an emergency for over a month and it is finally coming to an end. A charge back however puts my account under review and freezes my account and charges me extra fee's. We typically do a refund minus the credit card fee of 3%. And im more than happy to refund it as I was not available due to a horrible emergency ive been dealing with.
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