Disappointed with Dinan

[alan7467]

I wish I didn’t feel the need to share this experience, but here we are.

I’m currently in a fight to get my money back after failing to receive an exhaust ordered directly from Dinan. I made the purchase during their holiday sale in early December. The shipment never arrived. After weeks waiting for promised updates I had no choice but to dispute the charges with my credit card company. Dinan has promised a refund but has still not provided any proof that they’ve initiated that process. I’ve been patient throughout the process, but that patience has understandably worn thin.

So here I am, airing my frustration, and sadly offering a word of caution towards potential buyers. Think twice before ordering directly from Dinan, or perhaps consider buying their parts from a trusted third party vendor.



Below is a sequence of events for anyone interested in the details:

• 12/06/24 - order placed
• 12/12/24 - scheduled delivery date
• 12/16/24 - opened a case with Dinan support after UPS informs me that the shipment is lost
• 12/27/24 - ask Dinan for an update and ETA for reshipment or refund, promised an update, update never comes
• 12/30/24 - ask for an update again, promised an update, update never comes
• 01/06/25 - inform Dinan that I’ve opened a dispute with my credit card company that I will close if they can provide proof that they’ve initiated a refund, they promise that proof, but it never comes

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[razorlab]

It's @Awad time!

 

[Evolution]

You have to keep in mind the Dinan got bought out by Holley. So now you are dealing with a huge corporation. Being a Holley distributor myself, I can tell you nothing happens fast with them. If it was me, I would bypass Dinan and go straight to Holley for any issues.

 

[alan7467]

You have to keep in mind the Dinan got bought out by Holley. So now you are dealing with a huge corporation. Being a Holley distributor myself, I can tell you nothing happens fast with them. If it was me, I would bypass Dinan and go straight to Holley for any issues.

Going straight to Holley is a good idea. I’ll give that a shot.

 

[Extreme Power House]

good luck OP please keep us updated

 

[Meraki Autoworks]

Sorry to hear. If you do want a Dinan exhaust, let us know, as a vendor, we can help and we would take responsibility if something like this happens.

-Josh

 

[puzzled]

When I encounter severe delivery delays I usually just instruct the seller for refund and dispute through my credit card company. This way you already explained your position to both the seller and credit card institution that what you want is a refund and not a shipment from the inadequate seller.

Then make a purchase through another channel for the same thing.. like one of the vendors above. So I get the item I want, and a refund without wasting any more time.

It's when you give the seller an option it comes back biting you because the seller already demonstrated that they are faktarded. You shouldn't have to suffer more at your expense.

 

[alan7467]

Got a response from Holley already. They won't help me. Telling me I have to work with Dinan directly. Time to turn-up the pressure on my credit card company to resolve the claim.

 

[razorlab]

Got a response from Holley already. They won't help me. Telling me I have to work with Dinan directly. Time to turn-up the pressure on my credit card company to resolve the claim.

@Awad the hell out of them!

 

[alan7467]

Quick update on this. Dispute from credit card company is finally done. They charged back Holley/Dinan along with fees and penalties.

Dinan remained evasive throughout the process. Holley can kick rocks as far as I'm concerned.

 

[Meraki Autoworks]

Search for a new exhaust continues. We don't have any Dinan in stock but let us know if you're open to anything else. AWE and ARK are on sale.

-Josh

 

[concept]

I recently ordered and received springs and handling kit, directly from Dinan. They arrived within one to 1.5 weeks.
Today I ordered their exhaust with a projected ship date of 6/16. I have noticed that credit card banks are getting more and more cautious. Sometimes their default response for orders over a certain amount is to cancel the order. (fraud protection) I guess I prefer being on the cautious side, so the small amount of time spent to confirm the order is not a big issue.

 

[Jl240]

I ordered my dinan exhaust on 5/15 and still hasn't shipped. I've been in touch with customer service first they told me it would ship 6/6 and today they told it will ship within the next 48 hours..

 

[concept]

Many companies are having supply chain issues. I'll give them up to two weeks to get my exhaust system shipped.

 

[Meraki Autoworks]

I ordered my dinan exhaust on 5/15 and still hasn't shipped. I've been in touch with customer service first they told me it would ship 6/6 and today they told it will ship within the next 48 hours..

Their live inventory shows in stock.

-Josh

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