wolf_kyle
Well-Known Member
- Thread starter
- #1
Ever since i got the car on June 5th of 2020, we've been contacting the dealership about my taillights having cracks from the inside of the housing, along with some other issues we've seen upon inspection. The major one I was worried about are the taillights.
- Originally they said that they will look over it, as they did (compared to another supra in the lot)
- Next they said they're going to order the replacement taillights but will take a while since it would have to "come from Germany" (BS i called other toyota dealers around the area and they had some in stock)
- its now been 2 months and they tell me that the Toyota advisor that came and look over to compare my car said that "it's not under warranty" and that "it's not a defect"
Who on their right mind would say that a cracking taillight is not a defect?!
I need help/suggestion guys on how i can escalate things to get it fixed/replaced.
I already talked to my sales person and the GM and the Service Manager.
- Originally they said that they will look over it, as they did (compared to another supra in the lot)
- Next they said they're going to order the replacement taillights but will take a while since it would have to "come from Germany" (BS i called other toyota dealers around the area and they had some in stock)
- its now been 2 months and they tell me that the Toyota advisor that came and look over to compare my car said that "it's not under warranty" and that "it's not a defect"
Who on their right mind would say that a cracking taillight is not a defect?!
I need help/suggestion guys on how i can escalate things to get it fixed/replaced.
I already talked to my sales person and the GM and the Service Manager.
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