Shipping Driver Likely Took my New Supra on a 50 Mile Joyride!!!

[Stook]

Sorry, but this is your first problem.. and let me tell you, it's a doozy!

Secondly, I don't think Toyota will just give you the data you want; they don't trust you (or their dealers). Also, I strongly suspect that the 1 mile figure on the paperwork was just a placeholder: Almost all new cars have some miles on them before delivery. For me, anything over 20km (15 miles) is the point I start making noises about defecting a car.



I think both statements you have made here are false. To my knowledge it's not possible for us to extract this data and using an OBDII tool to read data is very very unlikely to damage the car.

Unfortunately, the reality is that you have no idea who put the miles on your car. The paperwork will certainly placate the delivery driver and from a legal standpoint you will probably do OK getting some compensation, but again, I doubt this is what happened.

I think it is far more likely that:

1. The dealer put the miles on the car.
2. The dealer was aware the miles were on the car prior to handover.

I know the car is special to you (and to me too) but a delivery driver isn't likely going to risk their job for a quick spin in a Supra. In a 1961 Ferrari 250 GT California, maybe.

I don't understand why the shipper would take photos of the odometer at pickup and delivery, with the pickup one being blurred and the delivery one taken without turning the car on (odometer not illuminated).

I agree with you that standard OBD-II data would not include this information. In my searches, while this information can be generated, it appears that data collection needs to be set up in advance and that it is not captured by default. The question is whether my car was set up for this. Normally, I would assume it was not. However, there is a sticker on my new Supra that states:

"VEHICLE DATA TRANSMISSION IS ON! Your Supra wirelessly transmits your location, vehicle and driving data to BMW, provider of your Connected Services. To learn more or deactivate, please visit supraconnect.com or call 800-331-4331."

However, when I called the number and asked if they could help me, they said that they may have the data, but cannot access it until I would sign up for the service. When I pressed them on the basis of what their sticker says and explained that I am trying to determine whether the car was "stolen" temporarily, they transferred me and started a case where a relations manager will be getting back to me in 3-5 days.

I'm not simply out for a recovery - $$ I am trying to pin this down with the dealer. I wouldn't have a problem if they put on the miles and idled the car a lot (to get down to 11.8 mpg). I would press for accountability if a driver put 45 miles of joyride on it!

Thanks, Kent

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[Stook]

Absolutely zero chance it got picked up with 1 mile on it. They get miles put on at the plant, and during transport by ship then by rail depending on the dealership, then the PDI in some cases. It’s reasonable to have 10-20 miles on them before you finally get in or test drive. I’ve bought 2 cars that have had over 40 miles from the plant to PDI to customer test drives.


Honestly I wouldn’t even worry about it. I’ve people seen how these get driven from the factory testing to the initial shipping, you are by far not the first person to floor the vehicle. Break it in the way you see fit and enjoy the car. Don’t sweat it. Also I highly doubt the carrier really cares about “joy riding” a Supra, most have much more exotic cars and the majority of them couldn’t care less about joy riding them.

The Bill of Sale shows 5 miles.

 

[Stook]

Not sure if u have ever loaded a vehicle on a trailer. It’s typically running for some time and that will bring the mpg down. Also I beat the shit out of mine and I see 19mpg city. I started driving it hard at 200 miles.
I also find it hard to believe the dealer sent out a car with 1 mile on the odometer. Just driving from the plant to shipping and on to the boat, and boat to the port of entry , and on a truck and off the truck to the dealer and dealers Inspection. The lowest we see cars have is 3.5 miles as they come off the truck and we put miles on with PDI inspection. Not saying he didn’t take it for a joyride but they don’t come with 1mile on them.

Thanks for your perspective. Bill of Sale showed "5 miles".

 

[Stook]

+1 That would be the first place I would look.

At the end of the day OP, what are you going to do? Return the car? Probably not.. So why not just get past this and enjoy the rest of your life.. Yes it sucks but it is not unusual to get low mpg while the car is brand new even if the joyride wasn't that aggressive.

I am an attorney. But, I would never go after someone for sport. There are some options for accountability where the shipper would be better served to provide reasonable compensation (rather than lose their license or insurance, get a terrible review, etc.). Again, I'm trying to find out what I can and won't shoot from the hip. The dealer might clarify that miles were higher, which would be the end of it.

Thanks for your thoughts.

 

[Stook]

Mine was a dealer trade. Came from a dealer a state away and had like 250-300 miles when I got it. I’m absolutely positive the guy who picked it up and drove it back to my local dealer followed the break in guidelines. To the letter. ?

There are numerous people on this forum, me included, who absolutely beat the shit out of our cars on track and at autocross and drag strips. They can take it just fine. You are worried about nothing.

Good points. Thanks.

 

[Stook]

As a few others have mentioned it is highly unlikely that the vehicle had 1 mile on it at the time of pick up and even delivery at the dealer.

I've only had 2 brand new vehicles, however, when I ordered the Mach 1 I had to spec I want to say it had 20 some miles on it when it came off the trailer at the dealer and I know nobody drove it as I personally know everyone at said dealer and they would not allow anybody to take anything out for any type of drive whether it was being putsed around or a joy ride on any sold vehicle (not to say this is how all dealers treat a sold car).

I do believe that someone may have driven it though being as it did have 50 miles on it and the picture of the cluster not showing any information seems to have been on purpose and not by accident. I also agree that you're not going to get any information trying to contact toyota. I would just go right to the highest person you can through the shipping company and I'm not sure what you'll even get out of them. Most dealers don't set up any kind of shipping services and it is all on the customer to do if they want the car shipped. If the dealer set up the shipping then I would be contacting the GM of the dealer if that's the case.

Either way, they should not have stamped 1 mile on the bill of sale for the car cause I've never seen or heard of any new vehicle, at least for the typical ones, where the car had 1 mile on the odometer or less.

I do agree that 1 mile is not at all likely. The Bill of Sale showed 5 miles. I'll update on what I learn from the dealer.

 

[Emspilot]

Most Supras have 7-9 miles on them when new without test drives.

Truth. Mine had 6.7 miles

 

[Davo307]

My 24 showed up at the dealer with 7 miles on it. I went in, signed the paperwork and came back the day after and it had 12 miles on it. Shop programmed it and took it down to the gas station and put a full tank of 93 in for me. 50 miles seems crazy high

 

[BMWAF]

I don't understand why the shipper would take photos of the odometer at pickup and delivery, with the pickup one being blurred and the delivery one taken without turning the car on (odometer not illuminated).

Agreed. Coupled with the paperwork listing the mileage as 1 mile, something is amiss. Hope you get reasonable closure. It's an annoying situation. ?

 

[Stook]

Agreed. Coupled with the paperwork listing the mileage as 1 mile, something is amiss. Hope you get reasonable closure. It's an annoying situation. ?

Thank you!

 

[BimmerGuy]

I wonder what the OP expects for accountability.

 

[Syeeee]

I wonder what the OP expects for accountability.

Tell them to send ecu to femto to unlock for compensation imho.

 

[Gabe]

Am I the only one here that would not really care?
I mean I would inspect the car for visible damage… and that’s it.

I don’t think that the car would sustain significant engine or transmission damage on 50 miles. Even if a percent of it was “spirited”. What would I pursue in exchange for it. I just don’t know.

Having said that Let me say that I respect how you feel about that. maybe is my Latino heritage that does not allow me to be worried about things like that. I would just enjoy my new car.

 

[tharris4995]

Am I the only one here that would not really care?
I mean I would inspect the car for visible damage… and that’s it.

I don’t think that the car would sustain significant engine or transmission damage on 50 miles. Even if a percent of it was “spirited”. What would I pursue in exchange for it. I just don’t know.

Having said that Let me say that I respect how you feel about that. maybe is my Latino heritage that does not allow me to be worried about things like that. I would just enjoy my new car.

What does your Latino heritage have anything do with it… that’s ridiculous. The concern I would assume is that at that low of mileage the car needs to broken in gently not manhandled. Maybe it’s my (insert race here) heritage but rude is rude, and spending 50+k on an item and have someone treat it anyway other then with respect is worthy of frustration and anger. So yes you prolly are the only one, or at least one of very few that that wouldn’t bother.

 

[BMWAF]

I don’t think that the car would sustain significant engine or transmission damage on 50 miles. Even if a percent of it was “spirited”.

I generally agree but it's a shit situation.. And lets face it, you can burn through a clutch in 30 seconds if you're particularly incompetent and/or don't care.

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