Can't connect my 2023 model to supra connect app

[Samsamsam]

Hi
I got the car last month and I have been trying to connect it to app ( in iphone) from last month and it keep showing error " we couldn't locate your vehicle... contact customer service..."
i am wondering if it's common or do base model dont have it or what should I do to fix this
Any input is appreciated
Thank you

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[zrk]

What happened when you call the customer support button that is provided for help with this exact issue?

 

[Samsamsam]

They are like we don't support supra . You have to contact supra and gave me some phone number and when I call them I haven't able to reach out to them yet

 

[jtsang25]

What was the original number you called?

 

[mr_sparkle6666]

Are you sure you are using the Supra connect app and not the Toyota connect app? Dealership had me install the Toyota app and obviously it never worked and when I called them back to ask they told me to install the Supra specific app and it worked fine.
wrong app

Right app

 

[Samsamsam]

Are you sure you are using the Supra connect app and not the Toyota connect app? Dealership had me install the Toyota app and obviously it never worked and when I called them back to ask they told me to install the Supra specific app and it worked fine.
wrong app

Right app

Thank you for that but yah i did messed up first time too but now yah I am sure I am using right app

 

[Buupra]

Thank you for that but yah i did messed up first time too but now yah I am sure I am using right app

Did it work??? Im have the same issue at the moment but using the right app.

 

[Weschan]

I’ve been having this issue as well.
I called numerous times and only this last time did I receive any information.
the “telematics” is an option and isn’t included on all models. In order to use the app and pair it with your vehicle you must have it installed from the factory. I asked about installing it after delivery and was told it can’t happen. Unfortunately not all models are capable of using the app thus can’t purchase the Apple car play or navigation stuff.

 

[Tacoma714]

I’ve been having this issue as well.
I called numerous times and only this last time did I receive any information.
the “telematics” is an option and isn’t included on all models. In order to use the app and pair it with your vehicle you must have it installed from the factory. I asked about installing it after delivery and was told it can’t happen. Unfortunately not all models are capable of using the app thus can’t purchase the Apple car play or navigation stuff.

I had the same issue with my 2023 when I got it over a year ago and just gave up on the app. I was on Android at the time and switch to Apple a couple months ago. Maybe I should try it now that I am on an iPhone.

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