RRF985
Well-Known Member
- Joined
- Jul 30, 2019
- Threads
- 1
- Messages
- 262
- Reaction score
- 285
- Location
- Atlanta, GA
- Car(s)
- 2019 BMW M550i, 2020 Supra Premium, 2015 991.1
Well damn. TIL not to buy from NVS.
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I still like him tho. Lol I guess the ecu cover is just made to be installed and never pulled off ever again.. Kinda like the model cars you assemble when we were kids. Canāt really touch them or the doors may break offā¦FWIW, I have this piece, and it broke in the same spot as well.
I've always liked Jon, but holy shit that email. Ouch.
Re-read my post. I wasn't attacking you.How does it seem suspicious? I barely drive my Supra, it stays inside the garage most of the time. I have under 1400 miles on it. Itās not tracked or daily driven. I didn't abuse the ecu cover. I promise.
LOL
Very good point and I 10000% agree with you. His company and he gets to make the warranty rulesā¦ I respect that.Not taking sides here but if something is out of warranty then itās out of warranty. Why would anybody expect any company to replace it for free? I think what heās offered is fair in this case, itās not like he didnāt offer a solution.
No I get your point. You werenāt happy with the initial solution he offered because you didnāt want to pay to replace something out of warranty. I get that, Iām sure weāve all been there at some point with something weāve bought in our lifetime. But like I said, if itās out of warranty then itās out of warranty.Very good point and I 10000% agree with you. His company and he gets to make the warranty rulesā¦ I respect that.
He didnāt really mention why itās wasnāt under warranty. I just assumed bc it was a few months out of warranty.
His solutions were to pay $150 for a new ecu cover or glue the piece backā¦ā¦ Hmmmmmmmm. Great solutions there. Keep in mind I paid less during one of their special Black Friday salesā¦..
I think your missing the point here alittle. He didnāt offer this one time replacement solution before until affer I made the post on a public forumā¦ā¦. And then told me to gtfo basicallyā¦.
Yes. As illustrated in the previous email, Iād recommend folks steer clear of NVS. They make a good product but the customer service is lacking.Hello Timmy
Thank you for your feedback. My apologies that my products and or I have not satisfied your expectations. I would love to know an order number so I can look into what was said and or where I Fell short on delivering your expectations. Did you place an order with us under a different name? My apologies because I don't see a purchase history with your name on here.
Thank You
Jon
NVS
I also agree with this as well. 'fine I'll fix it, but don't buy from me again' is shitty.Not taking sides here but if something is out of warranty then itās out of warranty. Why would anybody expect any company to replace it for free? I think what heās offered is fair in this case, itās not like he didnāt offer a solution.
No point in reaching out, as im out of warranty anyway, just wanted to share that my ecu cover also broke from the same spot.Hello Kyle
My apologies for the inconvenience did you reach out to me on this matter? I don't see a purchase history under your name. Do you have an order number for reference that I can assist you with?
Thank You
Jon
NVS