tg_mkv
Well-Known Member
- Thread starter
- #1
Went in to have the dealer install a part I needed replacing under warranty and just to give the car a once over before I ship it off. They replaced the part and it turned out they ordered and replaced a completely different part than was asked for, so now I gotta go back next week to grab the new part and take it with me to AZ to have it installed there.
Then after being handed back my keys (which keep in mind were in a BMW leather glove the entire time), the side of the key with the red strip came off almost immediately. I had to try it a few times just to make sure I wasn't seeing shit before realizing someone had actually broken my key while the car was with them. Brought it up with my service advisor who pulled the whole shocked expression and decided to go straight on the defensive after talking to his manager and "watching the security feed". Basically dude tried to pitch how the key "never leaves the car when the tech is working on it", and when I asked what happens in between when the car is being moved and how the keys are stored he never gave a solid explanation and tried to explain how the key must've been broken before it came in for service (ha). In the end he gave me two options gluing my key or having the car completely rekeyed since "Toyota doesn't sell the shells separately", and it wouldn't be till over a week until they could get the part. Went to another service rep after and asked for the shell off the used Supra outside and he managed to grab a shell from somewhere and finally replaced the shell they damaged.
This whole process wasted 4.5 hours of my day I'll never get back and I'd advise anybody on here to keep their cars far away and find a good mechanic or DIY oil change it. If there was any way to put me off this brand for good, they definitely pulled it off after that experience.
Then after being handed back my keys (which keep in mind were in a BMW leather glove the entire time), the side of the key with the red strip came off almost immediately. I had to try it a few times just to make sure I wasn't seeing shit before realizing someone had actually broken my key while the car was with them. Brought it up with my service advisor who pulled the whole shocked expression and decided to go straight on the defensive after talking to his manager and "watching the security feed". Basically dude tried to pitch how the key "never leaves the car when the tech is working on it", and when I asked what happens in between when the car is being moved and how the keys are stored he never gave a solid explanation and tried to explain how the key must've been broken before it came in for service (ha). In the end he gave me two options gluing my key or having the car completely rekeyed since "Toyota doesn't sell the shells separately", and it wouldn't be till over a week until they could get the part. Went to another service rep after and asked for the shell off the used Supra outside and he managed to grab a shell from somewhere and finally replaced the shell they damaged.
This whole process wasted 4.5 hours of my day I'll never get back and I'd advise anybody on here to keep their cars far away and find a good mechanic or DIY oil change it. If there was any way to put me off this brand for good, they definitely pulled it off after that experience.
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