Leather wear / flaking on 2026 model

[supra88]

In my opinion, I feel it's related to poor quality. I'm especially careful getting in and out , most times wearing sweats when driving the car. The piping of the seat is prone to the paint/dye coming off. Mines a 2020 and noticed it around the 20k mark.

Some people have been successful in getting it warrantied. Good luck.

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[Ecom]

In my opinion, I feel it's related to poor quality. I'm especially careful getting in and out , most times wearing sweats when driving the car. The piping of the seat is prone to the paint/dye coming off. Mines a 2020 and noticed it around the 20k mark.

Some people have been successful in getting it warrantied. Good luck.

That looks rough.. No amount of "properly getting in" to the car is going to prevent that area from damage and it's peeling like it's a Walmart quality faux leather couch.

Really sad knowing that a base model Nissan rogue has better leather than a premium model supra..

 

[Andrew4Supra]

I agree the factory leather seats aren’t on the same level of a European model. This is where the Toyota quality (or lack there of) comes in place. Almost a hard vinyl type leather imo.

Hence the reason I opted for a high end nappa leather option in red. I always wanted a pop of color on the interior. A possible alternative should you have the same results once repaired or replaced.

 

[SoDakMk5]

The leather quality is trash in these cars. Few options. Lots of dealers will do a 1 time good will replacement. Could swap to different seats, seat covers. I put a microfiber towel on the base of the seats. People give me shit for it but idc

 

[primeakf11]

So people who's had successfully gotten this warrantied... how did Toyota 'fix' it? I assume they outsourced to a local upholstery shop and had the spot resprayed?

 

[John8]

I understand where you're coming from but I have a hard time believing this has little to do with the quality of the leather. The majority of my miles are in shorts and a tee shirt going to a gym. I have three other leather seat cars (with the lowest milage being 45k) that don't seem to have this flaking issue.

They are using an applied color on top of the leather, not dye. It is a cheap and easy way out because it shows no blems and you can get more use out of the leather and it will wear like this. I used to make saddles, boots etc., and this type of leather is noted for not holding up well especially if it is a bad batch.

They should warranty this and I would contact Toyota right away.

 

[John8]

That looks rough.. No amount of "properly getting in" to the car is going to prevent that area from damage and it's peeling like it's a Walmart quality faux leather couch.

Really sad knowing that a base model Nissan rogue has better leather than a premium model supra..

My Mitsubishi GSX AWD turbo had leather. Junk, but it held up better than what I am seeing and took around 10 years of constant use to start showing signs of wear.

 

[concept]

I never did like the leather finishes on BMW seats. My Supra leather seats just feel so stiff and the opposite of supple leather. I'm thinking about having mine recovered by a local upholstery shop. When I do that I will choose a finer grade material with offset stitching and an embroidered logo.

Lexus does use softer leather - kindof like that on a recliner chair or sofa, but over time it creases and eventually cracks. The leather seats in my 2014 Mazda 3 were similar to those in the Supra. Those still looked good after 9 years us use. My Supra is now 2 years old; its leather looks good.

 

[John8]

I have a 2020 and the seats are still fine but I only have 7500 miles on it.

 

[Ecom]

Just a small update and what a nightmare it's been:

Some of y'all might think this is petty or not worth it because it's just some seats but anyone with warranty issues should never have to deal with this poor of service.

So the service advisor at AutoNation agreed the wear wasn't normal for 2k miles, took photos, and said it would be submitted to Toyota. A week later I find out it was never submitted. Multiple calls, multiple promised callbacks...nothing. They stonewalled me completely until..


I Got Toyota corporate involved, and that took over a week to get a response from the dealership. The dealership finally called me back and said it was approved it as a manufacturing defect however they said labor was NOT covered. They tried to charge me $400 for labor on a warranty repair. Sounds like fraud to me.


Corporate has been "escalating" this for weeks now. The team that actually approves warranty claims is "not customer-facing," so I can't get written confirmation of what's covered. Corporate even admitted they can't get anyone at AutoNation to return their calls either. The Corporate Manager on the case said he called multiple times in the week and it seemed like the dealership was refusing to give their side.


So I went to another dealership thinking my warranty information was already entered into the system right? Tried Sun Toyota next. Service manager Leo told me they could see my warranty claim and to schedule an appointment. Four days and multiple calls later, his story changed.. He said that they could see the warranty claim but also couldn't see any of the photos and don't know if it was approved, but I should still come in. Turns out dealers get paid just for doing the inspection. So that was a lie to get me in the door.


So Both Dealerships and Corporate are stonewalling but admitted it was a defect. 1 potential case of fraud from one dealership and 1 case of another dealership lying to get easy money from corporate.

I have probably 7-8 hours of phone time invested in this and will submit a federal complaint at this point. Again, maybe people think it's petty but no one should have to deal with this.

 

[lucky phil]

Just a small update and what a nightmare it's been:

Some of y'all might think this is petty or not worth it because it's just some seats but anyone with warranty issues should never have to deal with this poor of service.

So the service advisor at AutoNation agreed the wear wasn't normal for 2k miles, took photos, and said it would be submitted to Toyota. A week later I find out it was never submitted. Multiple calls, multiple promised callbacks...nothing. They stonewalled me completely until..


I Got Toyota corporate involved, and that took over a week to get a response from the dealership. The dealership finally called me back and said it was approved it as a manufacturing defect however they said labor was NOT covered. They tried to charge me $400 for labor on a warranty repair. Sounds like fraud to me.


Corporate has been "escalating" this for weeks now. The team that actually approves warranty claims is "not customer-facing," so I can't get written confirmation of what's covered. Corporate even admitted they can't get anyone at AutoNation to return their calls either. The Corporate Manager on the case said he called multiple times in the week and it seemed like the dealership was refusing to give their side.


So I went to another dealership thinking my warranty information was already entered into the system right? Tried Sun Toyota next. Service manager Leo told me they could see my warranty claim and to schedule an appointment. Four days and multiple calls later, his story changed.. He said that they could see the warranty claim but also couldn't see any of the photos and don't know if it was approved, but I should still come in. Turns out dealers get paid just for doing the inspection. So that was a lie to get me in the door.


So Both Dealerships and Corporate are stonewalling but admitted it was a defect. 1 potential case of fraud from one dealership and 1 case of another dealership lying to get easy money from corporate.

I have probably 7-8 hours of phone time invested in this and will submit a federal complaint at this point. Again, maybe people think it's petty but no one should have to deal with this.

Like I mentioned in my first post on this be prepared for an argument. It's a tried and true process by everyone from the dealer to Toyota. Just make it as hard as possible and hope you'll go away. This sort of thing just usually makes me more determined to follow it through but we have a low cost goverment arbiter on this sort of thing in Australia. They can eventually have a hearing on the matter and the dealer and manufacturer have to send representatives and by then they usually give up as the costs to them aren't worth it. Like a LOT of warranty stuff you need to be tenacious in demanding your rights.
Phil

 

[J29DB03]

All of you that gave Toyota $$$ for that extended warranty… how ya feeling?

 

[Eastwood]

Just a small update and what a nightmare it's been:

Some of y'all might think this is petty or not worth it because it's just some seats but anyone with warranty issues should never have to deal with this poor of service.

So the service advisor at AutoNation agreed the wear wasn't normal for 2k miles, took photos, and said it would be submitted to Toyota. A week later I find out it was never submitted. Multiple calls, multiple promised callbacks...nothing. They stonewalled me completely until..


I Got Toyota corporate involved, and that took over a week to get a response from the dealership. The dealership finally called me back and said it was approved it as a manufacturing defect however they said labor was NOT covered. They tried to charge me $400 for labor on a warranty repair. Sounds like fraud to me.


Corporate has been "escalating" this for weeks now. The team that actually approves warranty claims is "not customer-facing," so I can't get written confirmation of what's covered. Corporate even admitted they can't get anyone at AutoNation to return their calls either. The Corporate Manager on the case said he called multiple times in the week and it seemed like the dealership was refusing to give their side.


So I went to another dealership thinking my warranty information was already entered into the system right? Tried Sun Toyota next. Service manager Leo told me they could see my warranty claim and to schedule an appointment. Four days and multiple calls later, his story changed.. He said that they could see the warranty claim but also couldn't see any of the photos and don't know if it was approved, but I should still come in. Turns out dealers get paid just for doing the inspection. So that was a lie to get me in the door.


So Both Dealerships and Corporate are stonewalling but admitted it was a defect. 1 potential case of fraud from one dealership and 1 case of another dealership lying to get easy money from corporate.

I have probably 7-8 hours of phone time invested in this and will submit a federal complaint at this point. Again, maybe people think it's petty but no one should have to deal with this.

If you leave a Yelp review, dealership review on one of those sites and send an email to the Dealership Customer Service Manager, they might have more urgency to reply.

I did this once and got a call back within an hour, the next hour everything was resolved and I got what I wanted. Although this was with a smaller chain of dealerships compared to Autonation.

 

[BMWAF]

If you leave a Yelp review, dealership review on one of those sites and send an email to the Dealership Customer Service Manager, they might have more urgency to reply.

I did this once and got a call back within an hour, the next hour everything was resolved and I got what I wanted. Although this was with a smaller chain of dealerships compared to Autonation.

If you can spare the time, park out the front with a big sign on your car. Unfortunately with this kind of stuff, the bigger nuisance you are, the more likely you will get some action. At the end of the day, everyone involved (including yourself) has to decide whether this is the particular hill you want to die on.

 

[te333]

I have the exact same issue as OP. Mine came this way brand new with delivery miles.
It didnt bother me as I already have a bucket seat going in and never intend to run stock seat.

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