Thraxbert
Well-Known Member
- Thread starter
- #1
I finally decided to give Rexpeed a try with their recent 20% deal on their website. Bought fenders and some interior carbon. One of the items showed up damaged beyond saving, even though the box looked unsmashed and unpunctured. So what happened? It was clear the box had been bent, however, as the longitudinal shape looked more like a banana. Turns out: long stick-like CF items don't like to be bent like a banana. Who knew?
Everyone dreads when this happens. Is the vendor going to respond? Play games? String you along? I received, unboxed, and emailed them about the problem all within an hour... But was my ticket fast enough? Always feels like a ticking clock.
Within 12h, they had mailed me back asking for a few more pictures to file a claim with FedEx. Within 24h they had thanked me for the photos and lined up a new shipment. Communication was clear, well-written, detailed, and personable. But most of all: it was fast, and it was no BS.
I can't comment on the fitment (yet), but I'm delighted with the speed of the customer service. Just thought I'd share my experience. Always nice to find a seller that doesn't do the bare minimum.
Everyone dreads when this happens. Is the vendor going to respond? Play games? String you along? I received, unboxed, and emailed them about the problem all within an hour... But was my ticket fast enough? Always feels like a ticking clock.
Within 12h, they had mailed me back asking for a few more pictures to file a claim with FedEx. Within 24h they had thanked me for the photos and lined up a new shipment. Communication was clear, well-written, detailed, and personable. But most of all: it was fast, and it was no BS.
I can't comment on the fitment (yet), but I'm delighted with the speed of the customer service. Just thought I'd share my experience. Always nice to find a seller that doesn't do the bare minimum.
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