Issue with Extreme Power House

[zrk]

DIS CHATGPT

It is not.

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[GoldenEye]

@mucky when I was fairly new to these cars I ordered a catless DP from a vendor on here w/o doing any research. After finding out about the CEL I quickly cancelled my order and was informed that I’d be charged a re-stock fee even tho it was all in the same day. I didn’t yell, scream, cry or post a thread flaming the vendor…why? Bcuz it’s really shitty thing to do. It’s $61 bro, move on with your life!

 

[Extreme Power House]

A quick update: OP accepted my offer to refund the 2% fee he mistakenly believes I'm pocketing. He requested this privately, not publicly.
Even though I'm not responsible for this fee, I was willing to refund it to bring this issue to a close.
As he made this issue public, it's only fair for me to share the direct message he sent to me.

However, when I went to refund him the $27.17, it came to light that he'd opened a dispute with Paypal. His request? I refund him the complete 5%, which amounts to $67.93. He didn't dispute the $27.17 amount but the total amount.

Despite acknowledging that Paypal retains at least 3% of the transaction, OP has insisted we are pocketing an extra 2%. However, when it came down to it, he decided to push for a refund of 5%. So, it's not just about me absorbing the extra 2%; he also wants me to foot the bill and cover everything for his change of heart.

Upon informing him that I could not process the refund while a dispute was active, he responded by expressing his willingness to close the dispute. Interestingly, he also mentioned his desire to purchase another part from us. This is quite puzzling, given his previous allegations of theft and dishonesty against us.

All the posts about him thinking we're pocketing 2% seem to be a distraction from the real issue - he wants me to cover the full 5% despite knowing Paypal takes "at least" a 3% cut.

I said no to another deal with him to avoid the same issues. I told him politely, and I'm still waiting for him to end the dispute. But it's been a while since his last response, so who knows?

At this point, I've decided to step back from the issue. If he cancels the dispute, I will still refund him the $27.17 as promised; if not, and Paypal decides I'm responsible for a refund because of his change of heart, then so be it. The time wasted going back and forth and the stress of being publicly called out over this issue is not worth it.

I'm blessed with a successful business and a supportive community, so a $67.93 fee won't break the bank. What's disappointing is the level of behavior some people will resort to over a mere $40.76 (the amount he would end up paying after my planned refund).

 

[GoldenEye]

This is the type of person who throws a fit and makes a scene every time he eats at a restaurant just to get the meal free, I guarantee it!

 

[tvnguyen]

As a repeat customer of Extreme Power House, I've had nothing but positive experiences with them. Super fast communication, extremely fair vendor, good prices and lightning quick shipping. Highly recommended and would not hesitate to purchase again. Also, great knowledge on products that they sell. Thanks again for several easy transactions ?

 

[Rensuhlo]

XPH was the first company I used when I bought my supra. I had nothing but pleasant experiences with them. Their handling of all this just solidifies their integrity regarding reputation being potentially tarnished.

+1 for XPH.

 

[Bigboss]

Op is a male karen

 

[Psary2005]

I have purchased from extreme power house and there products are high quality, never had an issue. Little boys crying for $67

 

[Mason]

Don’t we have a thread for dirtbags that chargeback somewhere? I want his name added!

 

[Syeeee]

This thread makes me want to buy a random thing off extreme powerhouse for the Supra.

 

[Razors Edge]

Wow, the dude orders something, changes his mind days later, gets hit with a fee from a service company and cry’s to the vendor who obviously went above and beyond on a holiday weekend?

XPH, you are now on my list of vendors to check out for my future orders.

Mucky, or whatever your name is, what a Dick move…. You caused this and went out of your way for your mistake and this vendor did everything right. Go crawl in a hole man…

 

[STi_to_GRzupra]

A quick update: OP accepted my offer to refund the 2% fee he mistakenly believes I'm pocketing. He requested this privately, not publicly.
Even though I'm not responsible for this fee, I was willing to refund it to bring this issue to a close.
As he made this issue public, it's only fair for me to share the direct message he sent to me.

However, when I went to refund him the $27.17, it came to light that he'd opened a dispute with Paypal. His request? I refund him the complete 5%, which amounts to $67.93. He didn't dispute the $27.17 amount but the total amount.

Despite acknowledging that Paypal retains at least 3% of the transaction, OP has insisted we are pocketing an extra 2%. However, when it came down to it, he decided to push for a refund of 5%. So, it's not just about me absorbing the extra 2%; he also wants me to foot the bill and cover everything for his change of heart.

Upon informing him that I could not process the refund while a dispute was active, he responded by expressing his willingness to close the dispute. Interestingly, he also mentioned his desire to purchase another part from us. This is quite puzzling, given his previous allegations of theft and dishonesty against us.

All the posts about him thinking we're pocketing 2% seem to be a distraction from the real issue - he wants me to cover the full 5% despite knowing Paypal takes "at least" a 3% cut.

I said no to another deal with him to avoid the same issues. I told him politely, and I'm still waiting for him to end the dispute. But it's been a while since his last response, so who knows?

At this point, I've decided to step back from the issue. If he cancels the dispute, I will still refund him the $27.17 as promised; if not, and Paypal decides I'm responsible for a refund because of his change of heart, then so be it. The time wasted going back and forth and the stress of being publicly called out over this issue is not worth it.

I'm blessed with a successful business and a supportive community, so a $67.93 fee won't break the bank. What's disappointing is the level of behavior some people will resort to over a mere $40.76 (the amount he would end up paying after my planned refund).

Holly cow!!

Now, he should refund you for all the time and effort wasted on this individual. ?

 

[Jesse DaBears]

SMH

 

[J29DB03]

This is what I do, to avoid fee issues, but in my experience PayPal always refunded fees for me so hopefully that stays the case ? at the end of the day this whole situation is getting a little out of hand for everyone and I think it’s best to move on

Good luck with this winner, man. Hope he doesn’t cancel his order.

 

[DHarkKnight10]

The clown is out here driving/owning a $60k vehicle and is uptight and absolutely hell bent over $60 bucks?! Jesus…. @Extreme Power House sorry you’re having to deal all this BS! Absolutely insane.. I, like you, own and operate a business as well and totally feel for ya in this situation. I swear you can never please certain people no matter what you do!

Anywho…time for me to go shopping on the site for some parts it appears! Lol

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