2 months old... 1200 miles. Check engine light came on this morning!!

Discussion in 'Issues, Warranty, Recalls, TSB' started by angrytoddler, Nov 3, 2019.

  1. Axix23

    Axix23 Well-Known Member

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    I can’t even get a free bottle of water at my Toyota dealership where Lexus has free snacks, juice, water, soda, cookies, and etc.
     
  2. thedude

    thedude Well-Known Member

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    And that’s how it is at the brands I mentioned. Like I said, Toyota wants the M2 Comp and Cayman buyers but they want to treat us like the 86 owners.
     
  3. mkivsoopratt

    mkivsoopratt Well-Known Member

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    I understand where you guys are coming from but dealers are not going to revamp over one low selling car. My service department writes up on average 250 cars a day and 320 on Saturdays. 90% of those cars are done the same day.

    I had a bmw come in for a recall on the screen brightness 2 Saturdays ago. I had at least 5 cars on my box ahead of him. He waited his turn.

    I don’t work in sales but doesn’t the land cruiser cost much more? They don’t get snacks or water either.
     
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  4. thedude

    thedude Well-Known Member

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    I’m not suggesting we jump the line. You’re correct that some cars sell for more. It’s not about that, it’s about the customers they’re courting. We aren’t Toyota buyers and we’re not the usual customers. Toyota wants us and knows who we are, it would behoove them to consider that we’re used to a level of service equivalent to the premium Toyota experience (Lexus).
     
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  5. mkivsoopratt

    mkivsoopratt Well-Known Member

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    You’re talking about the manufacture. The dealer is there to service cars quickly and efficiently as possible. Don’t take this the wrong way but it’s not the dealers (service depo) problem if you’re used to a different kind of experience.
     
  6. thedude

    thedude Well-Known Member

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    I feel like I’ve been clear but I’m referring to things that Lexus does like wrapping the steering wheel to prevent scrapes, snacks and beverages, plush waiting areas, etc... THAT experience, not the actual repair and service itself which is no doubt the same.
     
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  7. mkivalex

    mkivalex Well-Known Member

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    Your still buying a Toyota so you should expect a Toyota level of service.
     
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  8. mkivsoopratt

    mkivsoopratt Well-Known Member

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    Should have bought a z4 if you want a more comfortably waiting area or a bottle of water. You’re just not going to get the treatment you’re talking about at a Toyota dealer.
     
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  9. OP
    OP
    angrytoddler

    angrytoddler Well-Known Member

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    I disagree..... Been a Toyota customer almost 10 years. My dealer has courtesy cars, shuttle and will even Lyft you if the shuttle is taking too long at no cost.

    Waiting room has coffee and water.... And service is great.

    I can text with my service manager, schedule my appointments online and via text and have no complaints.

    Very happy here....
     
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  10. mkivsoopratt

    mkivsoopratt Well-Known Member

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    that is standard for a Toyota dealer.
     
  11. Axix23

    Axix23 Well-Known Member

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    Can we take our Supra to Lexus for oil changes? Free unlimited bag of Cheetos and orange juice, cranberry juice, ginger ale is super nice. One even had a fountain drink machine.
     
  12. mkivalex

    mkivalex Well-Known Member

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    Are we seriously complaining about not getting juice when servicing our sports cars.
     
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  13. Denton

    Denton Well-Known Member

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    Indeed lol. As long as they give me a chair for my butt, I'm a happy camper.
     
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  14. XPOTTEDPLANTX

    XPOTTEDPLANTX Well-Known Member

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    lmfao. I was thinking this too.
     
  15. a90moe

    a90moe Well-Known Member

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    My dealership's Supra specific service centre

    BEA1662A-F526-46C0-AEA3-F953EEDE28C0.jpeg
     
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