I’m not suggesting we jump the line. You’re correct that some cars sell for more. It’s not about that, it’s about the customers they’re courting. We aren’t Toyota buyers and we’re not the usual customers. Toyota wants us and knows who we are, it would behoove them to consider that we’re used to a level of service equivalent to the premium Toyota experience (Lexus).
I feel like I’ve been clear but I’m referring to things that Lexus does like wrapping the steering wheel to prevent scrapes, snacks and beverages, plush waiting areas, etc... THAT experience, not the actual repair and service itself which is no doubt the same.
Indeed lol. As long as they give me a chair for my butt, I'm a happy camper.
lmfao. I was thinking this too.
Say what you will. When I took the phone survey they asked if I had considered cars like the M2 Comp (I had). They want my business and the business of others like me. They have it (barely) for now, and would do well to listen to this new segment of customers they’d like to retain.
Again, which is why I say they should punt us to Lexus.
just give it time. they did the same thing with the frs. "I dont want to work on this subaru" dont hear that anymore. Or with the yaris Mazda lol. I'm just happy that the techs are going to be able to work on the supra after all. At the beginning they were saying service would have to be done at bmw. The fact that that changed made me buy one. The whole toyota service thing needs to be updated but the only way that will change is if enough people complain about it. Normal toyota owners dont care about all that. They are happy with popcorn and bottled water lol. Should they fix that? Yes..but they wont until they start losing business. These dealers do need to evolve a bit and get used to spending a bit more money in areas they don't normally do...they need to match customer waiting area to their level of service (which is great.) ...their waiting area and amenities Not so great lol. I'm sure they will all change their standards
