Warranty issue- vibration 2021 Supra

[squirrelysupra]

Same problem here. Around 70-75 vibration, mostly felt in steering wheel. Dealer is replacing the drive shaft. Hopefully this will fix the problem.
2021 all stock 1400 miles

Please keep us posted!! GL

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[focusmade]

Same problem here. Around 70-75 vibration, mostly felt in steering wheel. Dealer is replacing the drive shaft. Hopefully this will fix the problem.
2021 all stock 1400 miles

You are local-ish to me. Please keep us updated. If this fixes the issue I'll drive my car over to the dealer you are using.

 

[obito]

Any news guys? I had my fronts road force balanced and conventionally balanced twice and that took care of the issue 98% for a few days and now it’s back.. haven’t checked the rears at all but now I’m confused honestly

 

[Jomartijr]

We need to document how many have this issue, have they contacted dealers, what was dealers response, has Toyota Customer service been contacted and what was the response and outcome.
The more numbers reported the more likelihood Toyota will begin to acknowledge there is a problem, dig into it and maybe issue a tech service bulletin.
My failure to get anyone interested was its early in the issues reported to Toyota.
I had a service say Toyota is tough to convince on warranty issues so dealers arent going there, lose money and so look for an out unless there is an easily identified problem...which this isnt.
I'm driving mine counting on it becoming worse with miles until there is no doubt the issue is real.

 

[obito]

We need to document how many have this issue, have they contacted dealers, what was dealers response, has Toyota Customer service been contacted and what was the response and outcome.
The more numbers reported the more likelihood Toyota will begin to acknowledge there is a problem, dig into it and maybe issue a tech service bulletin.
My failure to get anyone interested was its early in the issues reported to Toyota.
I had a service say Toyota is tough to convince on warranty issues so dealers arent going there, lose money and so look for an out unless there is an easily identified problem...which this isnt.
I'm driving mine counting on it becoming worse with miles until there is no doubt the issue is real.

Understandable, you’re farther in this than we are. However for that exact reason I haven’t gone to a dealer to diagnose because I don’t trust them to write with their dominant hand let alone press a button on the car tbh. For any issue large or small on new cars, If go to the dealer I want to have an assured chance for a buyback or warranty work. Otherwise my car is perfect so hopefully that isnt the case

 

[zrk]

Otherwise my car is perfect

I wish I could say the same.

 

[obito]

I wish I could say the same.

? Perfect for me, I mean

 

[Leaning]

Hi, any updates from the op?

I have a brand new supra with about 1000 miles. Felt the steering wheel vibrations on stock tires at 70-75 mph but it wasn't so bad so I just didn't think too much about it.

Very recently switched to winter tires and it was more of an issue at same speed. These winter tires are balanced twice, tires came from tirerack balanced and then balanced it again at the dealer.

Issue still persists so just wondering if there's anyone who's had issues fixed. Haven't brought the car to the dealer again yet.

 

[Jomartijr]

No progress on fixing this. I drove Ft Worth to Austin at 80- 85- 90 on I-35 so all was fine at those speeds though if one was being really fussy could feel the buzzing just a bit.
I'm taking a wait and see on this hoping to see the results from a poster on driveshaft replacement by his dealer. Plus I love the driving experience otherwise, I'm just living with it for now.

 

[Leaning]

Yea I agree my driving experience is great outside of 70-75 mph. And those speeds are rare, I'm not getting up to those speeds except at certain sections of the highway.

It's so weird. It's silky smooth at 69 and then when it hits 70 exactly I get the vibrations

*edit

Instead of taking my car back to the dealer a second time I called a tire shop to bring it in tomorrow. Let's see what happens

 

[ChattSupra]

Good news. I have a very persistent dealer with Supra specialist, and a regional. They ended up replacing my driveshaft. The car is now completely smooth. Just a quick recap. I was having a vibration between 70-80 felt primarily in the steering wheel. The vibration pulsed, like your cell phone ringer on vibrate. The vibration occurred under power or in neutral at speed. If your car is diagnosed with the same issue, make sure you let the service advisor know all the bolts, nuts and flanges are one time use only and they need to order those with the driveshaft, otherwise your disassembled Supra will wait weeks for parts. Apparently no service bulletin lists the fact that these bolts are one time use and the dealer figures it out after they disassemble it.

 

[obito]

Good news. I have a very persistent dealer with Supra specialist, and a regional. They ended up replacing my driveshaft. The car is now completely smooth. Just a quick recap. I was having a vibration between 70-80 felt primarily in the steering wheel. The vibration pulsed, like your cell phone ringer on vibrate. The vibration occurred under power or in neutral at speed. If your car is diagnosed with the same issue, make sure you let the service advisor know all the bolts, nuts and flanges are one time use only and they need to order those with the driveshaft, otherwise your disassembled Supra will wait weeks for parts. Apparently no service bulletin lists the fact that these bolts are one time use and the dealer figures it out after they disassemble it.

How long did the replacement take with adequate notification and prep time?

 

[ChattSupra]

How long did the replacement take with adequate notification and prep time?

Once diagnosed it took a over a week for each parts order. They had my car in total around 3 weeks.

 

[obito]

Once diagnosed it took a over a week for each parts order. They had my car in total around 3 weeks.

Sheesh. Had a second car during this? I want to leave it there the least amount of time, did you just leave it while parts were coming in?

 

[ChattSupra]

Sheesh. Had a second car during this? I want to leave it there the least amount of time, did you just leave it while parts were coming in?

The dealer was great and gave me a rental car.

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