That's definitely how it works as far as activation and the length of the subscription. But it doesn't take into account the fact that dealers don't say "now that you've purchased the car let's go activate the nav." Instead it's "wait, what do you mean the navigation isn't working? We filled out the form on the website!"
Wow...three years later, and I have the same problem. Thanks to your information, I finally convinced the dealer to take appropriate action.Hello everyone,
so I will preface by saying I had my car delivered without its navigation system activated. I had it fixed in approximately two days at a dealer different from the one I bought the car at. Detailed below is the complete process required to activate the navigation from my information from early August 2019.
When your car is taken off the trailer, it arrives in transport mode. During the PDI, they deactivate transport mode and activate the navigation system.
Activation of the nav system requires a code to be input into the car using Toyota's computer that only techs can use.
The way this works is that the tech submits a request to this website https://www.toyota-tech.eu/navigation/supra/login. This sends a request to BMW in Germany who then approve for the navigation code. The tech will receive an e-mail immediately after they submit the request which gives an estimated time for the activation code's arrival. This code is only functional for a period of several days after which another code will need to be requested and the process repeated.
These requests are processed four times a day in Germany's time. I can't remember what they are specifically, but it's along the lines of 9:00, 12:00, 1:45, and 4:00 (don't use these for actual planning, they are just what I can remember). The process can take up to 3 days.
Now, ideally, the dealer who receives the car should be responsible for activating the navigation as it is officially part of the PDI process.
However, the only thing needed to actually submit the navigation request is the vehicle's VIN which does not seem to be linked to any specific dealership. In my case, I ended up activating my navigation at a dealership that I did not buy the car from. I should note that the tech told me that since the navigation activation is part of the PDI, they are not paid to fix your car. The only reason they would is if they're being nice.
The process I used to activate the navigation was I first stopped by on a weekday to my local dealership and spoke to their Supra specialist and asked if he could do it. He agreed and we submitted for the activation code request. The email he received estimated it would arrive at 1:45 the next day. I left and dropped the car off the following afternoon but he did not have time that evening so I picked it up the next morning and everything functioned perfectly.
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That really sucks to hear man, specially that it’s such an easy procedure. No other dealers around you ?
Dealing with this too, asking for an activation code. Before delivery the dealer ordered the code and entered it in during the PDI but still does not work. Does the dealer do something on their end to activate it online, I've been reading that some owners had their Nav start working all of a sudden after a few days.
