Toyota Should Be ASHAMED - Pathetic parts support

[j50gt]

Riiight. Toyota's fault that the entire world is falling apart because of supply chain issues. I suppose it's their fault I can't get a new ECU for my dishwasher right now as well.. It's been at least six months since I ordered it.

They're still building Supras, are they not? If they can build Supras to sell, they have the ability to make the parts. Poor supply chain management, and this headache is going to continue to bigger once more and more Supras need repairs.

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[j50gt]

Entitlement much

You can F right off with that edgy take. Drop almost $60k on a brand new car, sold to me broken, and made to believe it wasn't a big deal that would be fixed in a few weeks, when in reality a fix is nowhere in sight after half a year. You're damn right I'm entitled to have it fixed.

 

[zrk]

They're still building Supras, are they not?

Not... really? No. They're shooting out a couple of hundred units a month, and demand is a little higher than that. That's why it's a little difficult to find a new Supra at MSRP. Production numbers are very very low, and BMW is doing the majority of the manufacturing in Austria.

 

[XtremeMaC]

Are you safely and without issues able to drive the car daily? If yes, you're unfortunately no ones priority right now, but I'm not going to skirt the hurdle of ordering BMW parts thru Toyota.

If you read any news lately you'll see that plant shutdowns across the board are a major thing due to numerous shortages, backlogs and even if you get parts in the country, there's shortages, backlogs at ports and even with truckers.
Just enjoy the rest, the 99.99% of the car that's not troubling you..

Recent: https://www.autoblog.com/2022/04/01/automaker-sales/

 

[Cptnslo]

ive been waiting for replacement wiper arms to arrive at the dealer since mid 2021. I’m not in a hurry but yes, the entire dealer parts process for the supra is ridiculous. It’s faster to just go over to your nearest BMW stockist and get the z4 equivalent part. If they don’t have it in stock, they can get it faster anyway.

That’s what I did for the gas filler cap. Toyota quoted me triple the cost and delivery time. Bmw stockist ordered the bmw part from Germany with zero fuss. Go figure. So much faster when you bypass Toyota altogether.

Oof I mean I’m glad I’m definitely not the only person who had issues. That makes me feel extremely lucky because they accidentsl

They're still building Supras, are they not? If they can build Supras to sell, they have the ability to make the parts. Poor supply chain management, and this headache is going to continue to bigger once more and more Supras need repairs.

well there’s a reason that the majority of supras when they are involved in an accident are more likely to be salvaged than repaired. Supply chain issues for all cars let alone supras has made it more likely they’d be listed salvage for minimal damage due to this

 

[digicidal]

So much faster when you bypass Toyota altogether.

I have this same thought every time I'm behind a Prius...

 

[AutoDelight]

I blame Toyota for the delays on getting HKS parts here to the US. Damnit Toyota! It's all your fault! It's not like anyone else is having supply chain issues in the world! It's not like my fiancé bought a car that was more expensive than mine (Tesla Model Y) on December 26th and it has been to the service center every month since then and waiting on parts. I expected more purchasing a car that was $10k more expensive than my Supra and they should be completely ashamed of themselves. It definitely their fault, not their suppliers or anything that actually make the material and assemblies. And their quality..
When that whole Takata airbag situation happened, its not Takata's fault, it was Toyota, Honda, Mazda, Ferrari and so on and so fourths fault that it happened! When the recall occurred, it was all those car manufactures fault that I had to wait several months to get my recall because they didn't order enough airbags to put in all of our cars. Damn Toyota...

 

[Motorknut]

Oof I mean I’m glad I’m definitely not the only person who had issues. That makes me feel extremely lucky because they accidentsl

well there’s a reason that the majority of supras when they are involved in an accident are more likely to be salvaged than repaired. Supply chain issues for all cars let alone supras has made it more likely they’d be listed salvage for minimal damage due to this

It’s understandable that some less frequently replaced parts are taking longer to source. But in general, the supra parts process puts us back even further. I was told that the parts are ordered via Japan, who in turn order from Germany. So you get this additional delay. (Not sure if the Toyota USA/EUR does the same).

That, on top of the limited range of supra parts that they keep stocked in the first place, just adds on to the inconvenience.

is it really all on the Covid/supply chain? I don’t think so. It’s poor planning in general, wrt Supra after sales support, exacerbated by Covid delays.

 

[XtremeMaC]

It’s understandable that some less frequently replaced parts are taking longer to source. But in general, the supra parts process puts us back even further. I was told that the parts are ordered via Japan, who in turn order from Germany. So you get this additional delay. (Not sure if the Toyota USA/EUR does the same).

That, on top of the limited range of supra parts that they keep stocked in the first place, just adds on to the inconvenience.

is it really all on the Covid/supply chain? I don’t think so. It’s poor planning in general, wrt Supra after sales support, exacerbated by Covid delays.

There's poor planning, but like you said low volume, then add probability of failure on parts and ordering enough quantity.. Planning is all f'ed up right now to be honest. OEMs have daily/weekly production forecast/projection. They release orders accordingly. Tier 5 can't source bushing on suspension. You can't complete the car.. Tier says they'll get in 2 weeks, you shutdown line.
But yes lots of things due to covid/supply. Did these happen this frequently pre-covid?
....

 

[jreinlie4]

FJB

 

[dzeleski]

You can F right off with that edgy take. Drop almost $60k on a brand new car, sold to me broken, and made to believe it wasn't a big deal that would be fixed in a few weeks, when in reality a fix is nowhere in sight after half a year. You're damn right I'm entitled to have it fixed.

Entitlement begins with being able to buy a 60k car. Then complain a part is out of stock when there are hundreds of ships sitting out at sea waiting for port space pushes it into being a brat. The entire planet is fucked with shipping and logistics issues.

Maybe ignorance is bliss in your case, hopefully it is. The entire world was and still is effected by what happened in the past two years. What you are complaining about is a first world problem. If you really want it fixed get one out of a wrecked car and move on with your life.

 

[Motorknut]

There's poor planning, but like you said low volume, then add probability of failure on parts and ordering enough quantity.. Planning is all f'ed up right now to be honest. OEMs have daily/weekly production forecast/projection. They release orders accordingly. Tier 5 can't source bushing on suspension. You can't complete the car.. Tier says they'll get in 2 weeks, you shutdown line.
But yes lots of things due to covid/supply. Did these happen this frequently pre-covid?
....

I never owned a Toyota before this car, but I imagine they manage parts supply better on the non Supra models. And prob more reliable than the Supra!

for the supra parts, they likely would have gotten away with the less than efficient system, if supply and logistics hadn’t suffered from Covid implications.

You’d think Toyota would have worked something out with BMW to leverage off their dealer/parts network. Even software upgrades are slow to trickle down, so our pariah BMW is def low on the priority chain.

the supra is a fantastic car, but this is the first and last collab Toyota I’ll ever get. The frustration from dealer and manufacturer support is not worth it.

 

[puzzled]

nope, totally believable. It’s already been reported that traders in Shanghai banks are living at their desks during the covid lock down.

At least they are still suffering for the shit they spread the entire world.. so I am thought to believe..(?)

Oh btw China, I shook hands with someone for the first time in 2 years the other day.

 

[SD_MK]

Lol supras aren't for everyone i guess hahahaha

 

[RenRed2]

ive been waiting for replacement wiper arms to arrive at the dealer since mid 2021. I’m not in a hurry but yes, the entire dealer parts process for the supra is ridiculous. It’s faster to just go over to your nearest BMW stockist and get the z4 equivalent part. If they don’t have it in stock, they can get it faster anyway.

That’s what I did for the gas filler cap. Toyota quoted me triple the cost and delivery time. Bmw stockist ordered the bmw part from Germany with zero fuss. Go figure. So much faster when you bypass Toyota altogether.

And quite easy to do. There are options out there. Explore them and possibly solve the issue as well. Nicely done above!!

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