s219
Well-Known Member
- First Name
- Doc
- Joined
- Jun 22, 2019
- Threads
- 2
- Messages
- 528
- Reaction score
- 635
- Location
- Virginia USA
- Car(s)
- BMW X3 M40i, BMW M2 Comp, Ferrari 328
I think it's great if Tada and team are listening and I hope we can feed them valuable information. Ages ago, I brought up a mirror gusset noise issue to an acquaintance at Subaru of America and offered to help (my day job is in aerodynamics and aeroacoustics) and I contacted them through my official work e-mail so it looked legit. A few weeks later I got a very nice e-mail from an engineer from Subaru in Japan who thanked me for bringing it to their attention and said they were looking into it. I never heard a peep from them again, but lo and behold they implemented a fix for the next model year and solved the problem. I have no idea if I contributed to that, but it showed me that if you have a proper channel of communication, you can at least get in touch with the right people. I have little faith that an average customer could do that -- think about what we have to go through to report a problem to a dealer, then escalate to regional rep, then to the national level before they even have statistics on it to inform the engineers -- that is a frustrating way to get something done, especially if you're an engineer and have already analyzed the problem and solutions.
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