Carplay has disappeared

[Kgsweb]

CarPlay - back in business with my 2020

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[ATLRedDevil]

Lost mine as well but it’s back now. I did have to delete and reconnect my phone but all is well with CarPlay now. Thanks for this thread. It kept me from having to make a trip to the dealer.

 

[wfujay]

Lost mine as well but it’s back now. I did have to delete and reconnect my phone but all is well with CarPlay now. Thanks for this thread. It kept me from having to make a trip to the dealer.

Dealer wouldn't have fixed it anyway. It's an OTA update which only BMW can send out.

 

[MyCorolla]

Dealer wouldn't have fixed it anyway. It's an OTA update which only BMW can send out.

It's not an OTA update (Supra does not support such feature). It is a server issue for the Supra (BMW) Connect service.

 

[wfujay]

It's not an OTA update (Supra does not support such feature). It is a server issue for the Supra (BMW) Connect service.

How do you think they turn it on and off?

 

[XtremeMaC]

How do you think they turn it on and off?

We agree that there is internet connectivity right. You connect your phone, phone sends signal, does VIN have CarPlay subscription. Server down or server rejects VIN. Your CarPlay doesn't work. Simple as that...

 

[consultadrone]

We agree that there is internet connectivity right. You connect your phone, phone sends signal, does VIN have CarPlay subscription. Server down or server rejects VIN. Your CarPlay doesn't work. Simple as that...

I don’t think it has anything to do with your phone sending anything anywhere. The Supra has its own LTE modem for data (news, weather, traffic, etc). The car communicates with the BMW Connected Drive servers autonomously. This is how they manage subscription services like CarPlay (among other things). OTA updates are part of this system allowing for updates on features, content, etc.

Everything I have read about this and previous outages suggested the cause was an OTA update from BMW that caused the service/feature to be removed from the cars.

I could be completely wrong, though

 

[XtremeMaC]

Indeed. I forgot about the internal modem. That sounds right.

 

[wfujay]

I don’t think it has anything to do with your phone sending anything anywhere. The Supra has its own LTE modem for data (news, weather, traffic, etc). The car communicates with the BMW Connected Drive servers autonomously. This is how they manage subscription services like CarPlay (among other things). OTA updates are part of this system allowing for updates on features, content, etc.

Everything I have read about this and previous outages suggested the cause was an OTA update from BMW that caused the service/feature to be removed from the cars.

I could be completely wrong, though

Nope, you're right. I've owned several BMW's, one being the car I traded in my for my Supra. These types of OTA issues are not new.

 

[MyCorolla]

I don’t think it has anything to do with your phone sending anything anywhere. The Supra has its own LTE modem for data (news, weather, traffic, etc). The car communicates with the BMW Connected Drive servers autonomously. This is how they manage subscription services like CarPlay (among other things). OTA updates are part of this system allowing for updates on features, content, etc.

Everything I have read about this and previous outages suggested the cause was an OTA update from BMW that caused the service/feature to be removed from the cars.

I could be completely wrong, though

CarPlay is part of the subscription services in Supra Connect. Those services require authentication and validation at central servers before they can be used in the car. Some glitch/bug at the server level caused the outage.

Supra Connect "does not" do automatic, remote updates to the infotainment. If available, you'll get an option to update. See this FAQ page:

https://www.supraconnect.com/app/index.html#/portal/faq-and-support

Also, note that map updates are not done over the air. They require you to download them on a computer to a USB stick

 

[Tsar]

Also, note that map updates are not done over the air. They require you to download them on a computer to a USB stick

Wrong. Ive received nav/map updates while I was in the car (not the only one, there was a thread about this some place on this forum). It prompts you then downloads them. Then the system restarts. No USB sticks were used.

Here’s a pic from inside my car. Peep the “automatic” part and note that that’s the latest map installment and says 2020-3 (version 3 is my wild guess). My car’s production date is 7/19 - so unless there’s some tooth fairy magic involved it got them automatically as the menu says.

Perhaps now we can go back to how tooth fairy snuck into everyone’s car and fixed their CarPlay manually (or at least those who had this issue).

 

[UFGators]

Mine is back! For how long.. who knows lol

 

[MyCorolla]

Wrong. Ive received nav/map updates while I was in the car (not the only one, there was a thread about this some place on this forum). It prompts you then downloads them. Then the system restarts. No USB sticks were used.

Tell that to Toyota; they are the ones who authored the Supra Connect FAQs.

 

[Tsar]

Tell that to Toyota; they are the ones who authored the Supra Connect FAQs.

Don't need to. It's something that's clear to me from owning my car and also when I log into the owner's section where it says I'm enrolled in the map updates and and also allows me to select a region that I need to update. It looks like it's only unclear to you, but you don't appear to own the car so perhaps stop spreading alternative facts

 

[Rocksandblues]

So who knows where this internal modem/antenna is???

Has to be over air.
I have no supra or toyota apps on my phone. Had not even unlocked my doors since thanksgiving. Carplay was MIA 12/5

I have not driven again this week at all. so it may be back. Just really like to put tinfoil over this antenna or whatever.


-"I may be paranoid, but am I paranoid enough?"

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