Dealership Joy Ride Shenanigans?

[jmikes]

You really do need to keep in mind that sales people are hired to make money and as such aren't interested in helping with problems or refund requests. That's what service and management is for. In my experience Toyota service people have always been some of the best you can get from a dealership if you go directly to them instead of hounding the salespeople.

If even the customer service/management people won't help you, see if it's a chain dealership (like Autonation in my area that own multiple dealers) and not a one-off and hound their corporate office until someone helps you.

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