Dealership Joy Ride Shenanigans?

[Eastwood]

Nobody is returning my calls at the dealership and the sales consultant and finance person I spoke to at the dealership are not answering my calls, texts or voicemail,. I reached another sales consultant and was told that they were super busy with customers.

Are you far from the dealership? You can just show up and speak to the GM or their CSM.

If they're active on Yelp, leave a review. There's also a car dealership website you can leave a review on for the dealership and the salesman.

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[azanon]

Are you far from the dealership? You can just show up and speak to the GM or their CSM.

If they're active on Yelp, leave a review. There's also a car dealership website you can leave a review on for the dealership and the salesman.

Yes. The dealership is at Ohio. I am a Vermont Resident. I am hoping to have the refund processed soon so I can be back on the hunt for the Supra.

 

[Eastwood]

Yes. The dealership is at Ohio. I am a Vermont Resident. I am hoping to have the refund processed soon so I can be back on the hunt for the Supra.

Check their Team page on the dealership website, send an email to the GM and whoever the owner or higher up is listed, finance manager and cc your salesman

Make sure to demand a specified date and time you expect to receive the refund, like by the end of business day. This would be your demand letter, and hopefully they'll recognize that since it's the first step in litigation.

 

[azanon]

Check their Team page on the dealership website, send an email to the GM and whoever the owner or higher up is listed, finance manager and cc your salesman

Make sure to demand a specified date and time you expect to receive the refund, like by the end of business day. This would be your demand letter, and hopefully they'll recognize that since it's the first step in litigation.

They were so enthusiastic and calling me 10 times a day when I was purchasing the vehicle. Nobody has time for me now.

 

[Eastwood]

They were so enthusiastic and calling me 10 times a day when I was purchasing the vehicle. Nobody has time for me now.

I'm sure you'll get your refund, they'll drag it out. But send that demand letter anyway.

 

[Ecom]

Nobody is returning my calls at the dealership and the sales consultant and finance person I spoke to at the dealership are not answering my calls, texts or voicemail,. I reached another sales consultant and was told that they were super busy with customers.

Thats the typically Toyota dealership customer experience once they already have your money. Before they have your money, they'll cross the atlantic ocean to talk to you directly to sell acar.

 

[omfgzilla]

Dealership is in no hurry to refund my bank's check, further delaying my hunt for an unmolested Supra.

That delay is just the universe protecting you from your own decisions. Gives you time to think about jumping ship to the ZF8 instead of hunting down another slow-edition.
Like you said, you're spending north of $60,000 on a sports car. Why pay a premium for a car that shifts worse than a 15 year old Honda s2000?
Brace yourselves everyone for the "Driver engagement - skill issue" circle jerks to start.

 

[i3igpete]

Disappointing story, OP, but thanks for sharing.

Why treat a customer this way? Doesn’t matter if it’s a Supra, a Ferrari, or a Kia.

Obviously because the guy that's treating the fleet like his personal rentals, the owner or manager, knows that fixing this is not his problem. He's not the one wasting his time to call up the next person in line, and it's not his Commission on the line. There's literally nothing stopping him.

 

[Brandon_181]

Had similar experience when I bought mine from Roberts Toyota in Columbia TN. They were soooo helpful when they were wanting me to sign papers. After they got my deposit, it was like I didn't even exist to them. I paid to have mine delivered and they told me "We deliver cars all the time!" After weeks of going back and forth with the dealership, my car finally showed up almost 3 weeks later.. at 12:30 am.. on a Tuesday by a guy in sandal's that couldn't speak English. Hell, it wasn't even the shipping company the dealership told me it would be and to top things off, it showed up not show room condition like they advertised. Told me it had 8 miles, but ended up having 16 when it was delivered.

In the end, I made a post about them on BBB and I ended up getting $450 check from them for my car arriving dirty. I had to argue with them about that too. Dealerships are something else man.

 

[mack73]

Good luck, refund is going to be a painful slow process. Had to get a deposit back on a vehicle they said they could deliver but finally admitted they couldn't. Took weeks of nagging the finance and GM to finally get someone to cut a check about a month later

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