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Dealership Joy Ride Shenanigans?

NocturnalEmber

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What pissed me off the most is that I requested the sales consultant to not let the tech drive it and he replied stating that the tech is already doing his highway loop. They had the check from the bank already and I took out insurance on the car. He did not care.
I think part of the issue you were/are running into in that case is mismanaged expectations. Not that you have mismanaged expectations. You are spending north of $60,000 on a car, and I think its prudent for dealer staff to recognize that and plan accordingly. Granted you aren't dropping 250,000 on a GT3, but you aren't exactly buying a Camry, either.

If I had to guess, this was probably a healthy dose of "workflow as normal" for PDI/PDE, overlooking the fact its a halo car and people inherently view these as special, and probably a dose of the tech wanting to drive the car as well (not saying that's justified if its not required as part of the PDI/PDE.)

Either way though, 80~ miles on a car after it was in dealership possession is kinda egregious imho. Just be glad you didn't have to fight with them on unwinding the transaction I suppose? I'd be more communicative on the next car though to set your expectations ahead of time.
 
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NocturnalEmber

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The break-in requirement is for 1200 miles. Max engine speed is 4500 rpm and steady highway speeds are no-nos.
This.

I might be irritating some people when I say this, and I might be being paranoid, but I find it absurd to not follow the break in period on a car you just spent $57-$60,000+ on. Its in the manual, Toyota put it there for a reason. Why ignore the initial care instructions on one of the biggest purchases you will likely make at the time?
 

lucky phil

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This.

I might be irritating some people when I say this, and I might be being paranoid, but I find it absurd to not follow the break in period on a car you just spent $57-$60,000+ on. Its in the manual, Toyota put it there for a reason. Why ignore the initial care instructions on one of the biggest purchases you will likely make at the time?
You don't understand the main beneficiary of the break-in requirements. No one is suggesting you totally disregard them but I wouldn't get too focused on them either. As for the cost of the car, well a Supra is a pretty cheap car in reality. It's cheaper here by a long way than a top of the range Toyota Prado for gods sake and about 100K less than a new BMW X5.
Phil
 

NocturnalEmber

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You don't understand the main beneficiary of the break-in requirements. No one is suggesting you totally disregard them but I wouldn't get too focused on them either. As for the cost of the car, well a Supra is a pretty cheap car in reality. It's cheaper here by a long way than a top of the range Toyota Prado for gods sake and about 100K less than a new BMW X5.
Phil
I understand them fine. My main reasoning for the comment though was that I'm sure plenty of people will tell people to totally disregard them.

Without trying to be pedantic: my point about cost is its a performance car that isn't cheap. Granted cheap can mean different things for different people, but in general I wouldn't just avoid proper break in procedures; It's relatively low effort to drive it within those parameters for 1,200~miles.
 

lucky phil

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I can say to you now without any concern at all that in my experience over many years of new vehicles and engine building for road and racing that there have been far more engine issues in all makes and configurations from the gentle softly softly manufacturers break in than from the just drive it in a spirited but not abusive fashion from day 1.
What happens if you accidently rev it to 5500rpm during the break in? Will it keep you awake at night? 90% of the engine break in is done before you take delivery these days and with Plateau honing and reduced manufacturers tolerances it's pretty much a redundant exercise.
Cheap to me means it costs comparatively less than other common cars you see driving around by soccer moms dropping the kids at school and doing the shopping. I love my Supra but it's not exactly an exotic. It's a good value sports car for the average Joe. Here at least.
Anyway, all good you can have your beliefs, but others might be interested in my experience.
Phil
 

Razors Edge

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I have a feeling this tech drive thing was a lie to cover up that they'd already put the miles on it for some reason or another and didn't want to own up to it.
Absolutely this. The mileage was already done before this, so they lied.
I have a feeling this tech drive thing was a lie to cover up that they'd already put the miles on it for some reason or another and didn't want to own up to it.
 
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azanon

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I think part of the issue you were/are running into in that case is mismanaged expectations. Not that you have mismanaged expectations. You are spending north of $60,000 on a car, and I think its prudent for dealer staff to recognize that and plan accordingly. Granted you aren't dropping 250,000 on a GT3, but you aren't exactly buying a Camry, either.

If I had to guess, this was probably a healthy dose of "workflow as normal" for PDI/PDE, overlooking the fact its a halo car and people inherently view these as special, and probably a dose of the tech wanting to drive the car as well (not saying that's justified if its not required as part of the PDI/PDE.)

Either way though, 80~ miles on a car after it was in dealership possession is kinda egregious imho. Just be glad you didn't have to fight with them on unwinding the transaction I suppose? I'd be more communicative on the next car though to set your expectations ahead of time.
I agree. $60,000 is a lot of money for someone like me. It is a halo car and a dream car for me. I guess they see vehicles that are a lot more expensive and don't care that much about a $60K car.
 

concept

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This.

I might be irritating some people when I say this, and I might be being paranoid, but I find it absurd to not follow the break in period on a car you just spent $57-$60,000+ on. Its in the manual, Toyota put it there for a reason. Why ignore the initial care instructions on one of the biggest purchases you will likely make at the time?
Yes. Anyone who disagrees with the need for break-n should watch this video:
 

Andrew4Supra

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I cancelled the sale.
~ I’m in Columbus Ohio should you need me to look over the car for any paint flaws, etc? Sounds like you moved on… can’t blame you.

Mine had 7 miles on it and they didn’t even allow me to test drive it. I drove another prior so I was okay with it.
 

lucky phil

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Does the concept occur to anyone here that manufacturers make recommendations in the owners manual to cover the dumbest most technically incompetent purchasers on the planet? Of course an engine produces more wear metals during the first hours of use but the argument isn't about that it's about whether or not their way is the best way or is it written for the stumbo's of this world. Naturally ask a manufacturers rep and he'll go the conservative line, thats to be expected. Like asking a racer in an interview what he "really thinks" he's just going to go into PR mode. If you've ever seen a vehicle roll straight off the production line and get driven for the first time in the rolling road room you'd realise how silly this whole thing running in like an old lady driving to church really is.
AS an example the running in requirements for one of my bikes is actually impossible to adhere to without risking your life. Thats right it's impossible to ride the bike to the prescribed limits. The same manufacturer actually requires the valve clear check every 10,000klms OR 12 months whichever comes first! So if you do a clearance check and then park the bike they want you to check them again in a year although you've done zero klms. Manufacturers requirements, lol.
As we used to say in aviation, the manual is for the guidance of the wise and the blind obedience of fools. Same applies to the owners manual as well.
Phil
 
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azanon

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Dealership is in no hurry to refund my bank's check, further delaying my hunt for an unmolested Supra.
 

Cameraman

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An unfortunate experience. I was in a similar situation as PikkaGTR, where I was able to find my supra with all the factory coverings, etc. and made the request for the dealer to their basic PDI, leave the coverings, no wash, etc. Car had 11 miles when I took it home.

Whether $60k is expensive or not is subjective, and regardless, if I was buying a corolla, a sante fe, or a supra, I would have my expectations of receiving my new car with a certain amount of miles, and >20 miles, I'd personally look elsewhere.

Good luck getting your refund, and rejoining the search. There are a few good dealers around. The car is worth it.
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