Toyota Should Be ASHAMED - Pathetic parts support

[Cptnslo]

I completely understand your frustration - if it is any consolation, know that there are other people on the forum in the same boat - folks who had their Navigation system bricked during the recall, etc

Did they give you a part number for the BCM on the Repair Order?

Have you tried looking on ebay or https://www.car-part.com to see if you could source a used one in the mean time? - I'm not sure if the BCM would need to be coded to your keys/vin, or if its drop in, but it might be worth it.

I'm assuming you are following up with the Service Manager weekly on the part? It might help calling the parts manager as well - sometimes those two departments do not play well together. Whatever you do, be as cool as possible.

On a larger scale, I have my concerns about how Toyota dealerships are treating the Supra in totality - it appears techs are not trained to work on them, the dealership tools are not always updated/available for troubleshooting, and in the long term it might be better to just take the car to a BMW Shop for service - it sucks but I have come to terms with owning a quirky outlier like the Supra.

If you haven't already, purchase this (https://www.amazon.com/gp/product/B08NFLL3NT/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1) and buy Bimmerlink and Bimmercode - they will help you try to avoid the dealership as much as possible.

It’s not that they aren’t trained to work on them, most if not nearly all dealers have 1, maybe 2 techs who are trained to work on them and nobody else in the service department is allowed to touch the car. This includes something as basic as pulling codes off the car. If that tech is sick or busy with other cars then you have to wait. My local dealership had 1 tech who went to the training and only recently paid to send a 2nd one.

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[RenRed2]

Sorry, but all this terrible copy/paste with no formatting adjustments landed you on the 'ignored' list. Which sucks. You often have decent information, but I just can't handle it anymore. RIP RenRed2.

Wahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

 

[FuzzyRev]

You can F right off with that edgy take. Drop almost $60k on a brand new car, sold to me broken, and made to believe it wasn't a big deal that would be fixed in a few weeks, when in reality a fix is nowhere in sight after half a year. You're damn right I'm entitled to have it fixed.

I completely understand your frustration, and I would be most unhappy in your position as well, but you need some context here. The whole f*cking world is on backorder, and the dealer service and parts network is more upset than you can possibly imagine, because we have to endure the brunt of upset, non-understanding customers EVERY. DAMN. DAY. My backorder report has been as big as 97 pages long (previously never more than 20)! None of this is our fault, our network's fault, or even Toyota or BMW's fault. You're extremely lucky that your car is still perfectly drivable, and the only problem is this annoying false indication.

I have customers that have been without their WHOLE VEHICLE since as far back as August, so in the grand scheme, you are not special, your problem is small, and the more you complain to your dealer, the less they'll want to go out of their way to help you out. We deal with irrational divas every day, and the people we want to help the most, are the ones that simply say, "Okay, I'm upset, but I understand, and just update me periodically or call me when the part is in." You'll stand out for all the right reasons if you are patient and understanding.

-RT

 

[Cptnslo]

I completely understand your frustration, and I would be most unhappy in your position as well, but you need some context here. The whole f*cking world is on backorder, and the dealer service and parts network is more upset than you can possibly imagine, because we have to endure the brunt of upset, non-understanding customers EVERY. DAMN. DAY. My backorder report has been as big as 97 pages long (previously never more than 20)! None of this is our fault, our network's fault, or even Toyota or BMW's fault. You're extremely lucky that your car is still perfectly drivable, and the only problem is this annoying false indication.

I have customers that have been without their WHOLE VEHICLE since as far back as August, so in the grand scheme, you are not special, your problem is small, and the more you complain to your dealer, the less they'll want to go out of their way to help you out. We deal with irrational divas every day, and the people we want to help the most, are the ones that simply say, "Okay, I'm upset, but I understand, and just update me periodically or call me when the part is in." You'll stand out for all the right reasons if you are patient and understanding.

-RT

This is literally EXACTLY why I told the service manager who’s been helping me with my car since it’s been at the dealer in a bay for the past 2.5 months that there is NO rush. I know they’re busy and to take as long as needed. They gave me a loaner so I can get around and I miss my car but I understand there’s things they don’t have control over.

 

[Chilort]

"TOKYO -- Toyota Motor on Wednesday reported a record net profit of 2.3 trillion yen ($20 billion) for the nine months through December, up 58% from the same period the previous year, thanks to the weakening yen and a higher operating margin."

"In a challenging environment, the BMW Group ended the financial year 2021 strong and fulfilled its targets as forecast. The premium manufacturer was able to significantly increase both Group earnings and net profit compared to the previous year, having already raised its guidance in May and September. ...The BMW Group ended the financial year 2021 with all-time highs for Group revenues, earnings and net profit – all of which were significantly higher."

There's just nothing they can do. Hands are tied

 

[zrk]

thanks to the weakening yen and a higher operating margin

Not sure what the fuck this has to do with the problem at hand.

 

[romanLegion9574]

Let's not gloss over that the BCM is probably a part with a very high mean time to failure, meaning that its likely something that is only being replaced on order.

Also, it is an electronic control module, so there's a fair chance the war is impacting production of components for the module. I HIGHLY doubt the technicians at Magna Steyr are going to yank one off another car to give to you, since the module also controls other things like power mirrors, power steering, air conditioning, etc.

 

[romanLegion9574]

"TOKYO -- Toyota Motor on Wednesday reported a record net profit of 2.3 trillion yen ($20 billion) for the nine months through December, up 58% from the same period the previous year, thanks to the weakening yen and a higher operating margin."

"In a challenging environment, the BMW Group ended the financial year 2021 strong and fulfilled its targets as forecast. The premium manufacturer was able to significantly increase both Group earnings and net profit compared to the previous year, having already raised its guidance in May and September. ...The BMW Group ended the financial year 2021 with all-time highs for Group revenues, earnings and net profit – all of which were significantly higher."

There's just nothing they can do. Hands are tied

Money isn't a magical solution to every problem in the world.

 

[digicidal]

Money isn't a magical solution to every problem in the world.

Exactly. Right now there's an inexplicable shortage on distilled water where I live. I could wave a stack of 100's in the face of every Vons employee and still leave with nothing more than "drinking water". All distilled water requires is a heat source and a condensation tank... and should be a largely autonomous process for the past 50 years (at least).

I may not be an automotive engineer (although I have stayed at a Holiday Inn before), but I'm confident even the cup holders in my Supra are almost infinitely more difficult to manufacture. Sucks to need parts when it's a new car, sucks to need parts when it's an old car too - but it's not a unique nor even recent issue. Try getting a GPU for the past 2 years... I have, and even at ~100% over MSRP from scalpers it's not a trivial matter.

Just to put some more boot prints on that horse carcass.

 

[RenRed2]

Ford Mustang, Chevy Camaro Production Halted Due To Supply Chain
The global supply chain and semiconductor shortage are being blamed for the shuttered factories


Supply chain misery has claimed two more victims, and this time they’re competitors. Both Ford and General Motors now have to halt production for the Mustang and Camaro, respectively, because of supply chain woes.

Fox Business reports both companies are suspending production at their Michigan assembly plants. For Ford, it’s the company’s Flat Rock Assembly Plant. The company only produces the Mustang there. However, the problem is a bit bigger for GM: It has to temporarily shutter its Lansing Grand River Assembly plant. That means production of the Cadillac CT4 and CT5 (which share the Alpha platform with the Camaro) are also being put on hold.

General Motors hasn’t specified exactly why production is being put on pause, but The Blue Oval says it’s all because of the global semiconductor shortage, according to WXYZ News in Detroit:

https://jalopnik.com/ford-mustang-chevy-camaro-production-halted-due-to-sup-1848751145

 

[MisterSkiz]

Try getting a GPU for the past 2 years... I have, and even at ~100% over MSRP from scalpers it's not a trivial matter.

I gave up and just did a prebuilt Alienware R13

 

[Mason]

Ford Mustang, Chevy Camaro Production Halted Due To Supply Chain
The global supply chain and semiconductor shortage are being blamed for the shuttered factories


Supply chain misery has claimed two more victims, and this time they’re competitors. Both Ford and General Motors now have to halt production for the Mustang and Camaro, respectively, because of supply chain woes.

Fox Business reports both companies are suspending production at their Michigan assembly plants. For Ford, it’s the company’s Flat Rock Assembly Plant. The company only produces the Mustang there. However, the problem is a bit bigger for GM: It has to temporarily shutter its Lansing Grand River Assembly plant. That means production of the Cadillac CT4 and CT5 (which share the Alpha platform with the Camaro) are also being put on hold.

General Motors hasn’t specified exactly why production is being put on pause, but The Blue Oval says it’s all because of the global semiconductor shortage, according to WXYZ News in Detroit:

https://jalopnik.com/ford-mustang-chevy-camaro-production-halted-due-to-sup-1848751145

at least the formatting is good

 

[RenRed2]

at least the formatting is good

There are people who should get out, enjoy life more or just STFU on meaningless shite LOL. Hence my replay to that 'person'. P A T H E T I C. I hate to think how a real challenge to that 'person' would be handled lol. That 'person' made my day. If that can rattle them.............wow lol

 

[XtremeMaC]

Ford Mustang, Chevy Camaro Production Halted Due To Supply Chain
The global supply chain and semiconductor shortage are being blamed for the shuttered factories


Supply chain misery has claimed two more victims, and this time they’re competitors. Both Ford and General Motors now have to halt production for the Mustang and Camaro, respectively, because of supply chain woes.

Fox Business reports both companies are suspending production at their Michigan assembly plants. For Ford, it’s the company’s Flat Rock Assembly Plant. The company only produces the Mustang there. However, the problem is a bit bigger for GM: It has to temporarily shutter its Lansing Grand River Assembly plant. That means production of the Cadillac CT4 and CT5 (which share the Alpha platform with the Camaro) are also being put on hold.

General Motors hasn’t specified exactly why production is being put on pause, but The Blue Oval says it’s all because of the global semiconductor shortage, according to WXYZ News in Detroit:

https://jalopnik.com/ford-mustang-chevy-camaro-production-halted-due-to-sup-1848751145

 

[Teleguy11]

Not politics. Lack of materials, production shutdowns, lack of ships, trucks etc. It all adds up and throw in increased demand. Trump did nothing either. This is structural business.

Makers are still idling plants. Call the CEOs. Good luck!

Evasive is blaming the delay on Japan. Not sure how that works..... shipping?????? Geeze!
Practicing patience.....

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